April 15, 2020
CooperVision has taken new actions to help eyecare practices struggling through the COVID-19 shutdown. Here are the key ways the company says it is helping its customers:
Continued manufacturing and shipping. The company is still in production, with full supply.
Free shipping for direct-to-patient orders. CooperVision is now offering free freight for direct-to-patient contact lens delivery of any two boxes or more. The lenses will be shipped to patients via FedEx 2-Day Air or USPS on the OD’s behalf. CooperVision is also providing reimbursement for Authorized Distributors to participate in this direct-to-patient delivery program.
Modified consumer rebate policies. To ensure that your patients still qualify for their contact lens rebates—and to help you continue to drive sales of annual supplies—CooperVision has also temporarily modified its rebate policies. Typically, to be eligible for a consumer rebate, the contact lens purchase must be made within 90 days of an eye exam. However, if a patient doesn’t have a current eye exam and wishes to buy an annual supply of contact lenses during this time, CooperVision will accept and honor that submission with proof of purchase and proof of any prior exam from the OD’s office.
Extended payment terms. For eligible independent eyecare practices in good
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standing, CooperVision is offering extended payment terms on current pending invoices. The company has implemented a 30-day payment extension, which will also apply to all orders placed directly with CooperVision and through its participating Authorized Distributor Network until May 31, 2020.
E-commerce contact lens services. EyeCare Prime, a subsidiary of CooperVision, offers LensFerry-a doctor-friendly e-commerce contact lens service that enables patients to order lenses from a practice 24/7 via text, tablet, or computer, with deliveries directly to their homes.
Supporting patient education. CooperVision is providing answers to patient questions via its web site and social media channels to support ODs’ own patient communications.
CooperVision customer-facing team. Although CooperVision’s sales team is operating from home, the company says they are still fully available to help and support doctors. Customer Service also continues to operate at full strength at 1-800-341-2020 (press 1 for Customer Service, 3 for service in Spanish, 4 for Consultation Support).