By Mark Wright, OD, FCOVD,
and Carole Burns, OD, FCOVD
April 17, 2019
Employees with good work ethics still need the right environment to maximize productivity. Here are strategies to try in your office to create employees who do the most they can for your patients and practice.
View these three short videos to improve your practice by creating productive employees.
Hire the Best People
Jack Welch was chairman and CEO of General Electric between 1981 and 2001. During his tenure at GE, the company’s value rose 4,000 percent. Jack’s insights on hiring (and firing) are legendary. Watch this short video to capture his insights.
Look for his views on: Mission, Purpose, Behaviors, 20/70/10 rule, the jerk who delivers the numbers without the behaviors, a promotion is worth 1,000 speeches, creating a personal connection, the team with the best players win and work the talent.
Create a Feedback-Rich Culture
Most managers do not know how to give or receive feedback. This short video gives you four ways to create a feedback-rich culture in your practice.
Other Articles to Explore
Look for: Performance evaluations, continuous performance management, effective ongoing coaching conversations, leaders set the culture, put up visual reminders, educate mangers and employees, and provide positive support.
Measure to Manage
Supply chains need to be effective, efficient and adaptable. This video about measuring performance in a supply chain relates directly to measuring to improve performance in an eyecare practice.
Look for: Take control of your numbers to reach your practice goals, to truly assess staff members you need more information than one number, how does each of your staff members make use of their resources, situational data, effectiveness/efficiency/adaptability, performance measures can motivate behavior, quantitative skill + psychological understanding + operational knowledge, like a basketball coach you need to identify – your best players, identify and improve the weaknesses of the team, know which situations provide the team with the best opportunities and understand which resources are being wasted.