By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 14, 2022 “Quiet quitting” is a new name for an old...
Creating a consistently better experience for patients.
Fresh ideas to change your patient care & profitability.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 22, 2022 When negotiating job offers, you want to arrive at...
Guidance on a new likely proposed rule from the Department of Labor.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD May 18, 2022 The workplace is changing, thanks to the pandemic and...
A solution to help you provide benefits to your employees.
What Ted Lasso can teach us about creating a fun workplace.
The front-desk transformation pleasing patient & improving efficiency.
Staff meetings that produce measurable results.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD March 16, 2022 Closing for lunch can offer a nice midday break...
Putting your staff & practice on a trajectory toward success.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Feb. 23, 2022 Your staff may be giving away practice money through...
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Feb. 16, 2022 In the midst of the Great Resignation, it’s an...
Using video to take training to the next level.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Jan. 26, 2022 Do you know which employees are most valuable, or...
Creating a culture that spurs better care & profitability.
Catching & helping mental health challenges in your practice.
Tips from the Zappos co-founder on how to best serve patients & employees.
Do you have the legal right to ask job candidates about vaccination status?
Performance reviews that help power practice profitability.
Creating happier patients & a better-run office.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 10, 2021 Patients come to your employees with many questions and...
The bonds of trust that grew a $1 million+ practice.
Strategies that empower significant practice growth.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 22, 2021 Employment opportunities have opened up, making it harder for...
Developing the employees your patients & practice need.