All staff Articles
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29Staff ManagementHow We Are Educating the Next Generation of ODs AND Seeing 4-5 More Patients Daily
Training fourth-year optometry students and transforming your ability to delegate. By Zachary Holland, OD, FSLS Sept. 27, 2023 Recruiting and training fourth-year...
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2.0KInsights From Our Editors4 Things We Do to Give Our Employees a Sense of Purpose
Specific actions to help employees find purpose and become more engaged. By Laurie Sorrenson, OD, FAAO August 30, 2023 In my last...
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1.2KStaff ManagementHow Cross-Training Employees Enables Us to Generate at Least $1,000 More Daily
Cross-training employees to improve care & maximize profitability.
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973Insights From Our EditorsUnleashing Autonomy, Mastery & Purpose in Your Office
How to give your staff autonomy to enhance patient care and profitability. By Laurie Sorrenson, OD, FAAO August 16, 2023 In the...
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1.2KStaff ManagementHow Improving Psychological Safety Reduces Staff Turnover
Ensuring employees feel your office is a safe, secure place to work.
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1.3KInsights From Our Editors3 Steps to Successfully Having a Tough Conversation
By Laurie Sorrenson, OD, FAAO August 9, 2023 Hey there! We’ve all been in situations where we must tackle a difficult conversation...
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2.4KInsights From Our EditorsHow to Be a Boss Employees Won’t Quit
By Laurie Sorrenson, OD, FAAO July 26, 2023 When you look at the research on employee retention, one thing usually stands out...
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2.6KStaff ManagementWhat to Ask & NOT Ask During Job Interviews with Prospective Employees
How NOT to get yourself into trouble when interviewing potential employees.
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1.6KInsights From Our EditorsWhat Motherhood Teaches You About Managing Widely Differing Personality Types
By Laurie Sorrenson, OD, FAAO May 10, 2023 As a mother of two wonderful sons and an amazing stepdaughter, I have gained...
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2.4KStaff ManagementHow I Engage Employees to Keep them 4 Years on Average & Have Kept 30% Over 8 Years & 20% 10+ Years
Secrets to engaging employees to keep them for years.
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2.2KStaff ManagementHow We Kept 25 of 29 Team Members Through the Great Resignation
What employees told 1 practice about why they chose them--and stayed.
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2.1KInsights From Our Editors3 ODs on Transformative Staff Management Improvements
By ROB Editors March 15, 2023 Training and managing staff is one of the most challenging parts of practice ownership. Here’s what...
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2.3KStaff ManagementHow to Tap Into Training that Took 1 Practice’s Multi-Pair Sales from 8% to 22%
Transformative staff training tools that can change your practice.
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2.0KStaff Management
How to Lead a Practice to 4-7% Revenue Growth 10 Years Straight
Leading your team to provide better care & help you generate profitability.
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1.7KStaff ManagementHow Spotlighting Core Values Resulted in 20% Higher Collections at Front Desk
Spotlighting core values to improve care & profitability.
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5.3KPractice Management4 Things Ted Lasso Does That Our Practices Need to Do Too
Lessons in spurring your practice team to greatness.
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7.2KPractice Management3 Practice Mistakes Costing Me Thousands of Dollars that I Turned Around
Identifying & correcting dire management mistakes.
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5.5KPractice ManagementMy Most Valuable Staff Training & Practice-Building Resource
Staff training resources to grow a profitable practice.
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2.3KInsights From Our Editors3 Activities to Assess & Boost Employee Engagement
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 30, 2022 Engagement for both team members and patients is essential...
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3.4KInsights From Our EditorsIs a 3-Day Workweek for Full-Time Employees Right for Your Practice?
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 9, 2022 A five-day workweek is what most of us are...
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2.1KStaff ManagementStaff Management Changes that Reduced Accounts Receivables By 50%
Improving staff engagement & productivity with two key training strategies.
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2.7KInsights From Our EditorsA Valued Employee Asks for a Wage Increase. How Should You Respond?
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Oct. 12, 2022 If a high-performing employee asks for a wage increase,...
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1.6KInsights From Our EditorsDo This to Proactively Manage “Quiet Quitting”
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 14, 2022 “Quiet quitting” is a new name for an old...
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853Patient ExperienceThe Actions We Took to Ensure Consistency in Our Patients’ Care & Experience
Creating a consistently better experience for patients.
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3.0KPractice Management3 Ideas from Outside Optometry Stoking My Practice’s 20% Year-Over-Year Revenue Growth
Fresh ideas to change your patient care & profitability.
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2.5KInsights From Our EditorsDos & Dont’s for Negotiating Job Offers
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 22, 2022 When negotiating job offers, you want to arrive at...
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1.8KNews Briefs ArchiveWhat You Need to Know About Likely Proposed Overtime Rule for Employers
Guidance on a new likely proposed rule from the Department of Labor.
