How NOT to let staff repel patients on the phone.
A strategy for determining when you should add employees.
Tips for more powerful staff meetings.
Tips for creating a staff that's ready to better serve patients.
Find out how well your staff is doing for your patients & practice.
Why to give staff feedback on an ongoing basis.
How to pull off an effective planning session with staff.
Materials to help you better train your staff.
Find out what you know about working with Millennials.
Exit interviews of out-going employees shows you areas for improvement.
How a staff hierarchy makes for a better practice.
Why a practice manager may be exactly what you need.
Advice on managing your employees' vacation time.
Tips for motivating staff to help your practice grow.
How to keep your best employees from getting lured away.
How to improve employee work performance & better patient service.
Invest in educating employees & better patient care.
How to determine financially when it's time to hire another employee.
What to do when your day throws you a curve ball.
Sept. 6, 2017 Beverly Bianes, OD, and John C. Pack, OD, believe that the unique skills and qualities of a person can...
Here's how to protect yourself as delegate to support staff.
Empower employees to better your practice.
By Peter J. Cass August 9, 2017 Satisfied patients who return and refer others, and the retention of employees, are two separate...
Your employees have distinct personalities. Learn how best to work with them.
Tips for creating your most productive staff.