By Brian Chou, OD, FAAOA restaurant that I like has intimidating signs at its front door. One prohibits smoking, one says “Warning”...
By Larry Golson, ODThe occasional dissatisfied patient is inevitable, but proactive steps can minimize such occurrences. Understand the triggers of patient anger...
By Brian Chou, OD, FAAOUse words that are easy to understand and express positivity when communicating with patients.
By Brian Chou, OD, FAAOshow patients the added value of the products and services you provide.