All patient experience Articles

• 2.2K

  Office Environment

  Long Wait Times Lower Overall Patient Satisfaction

  By Cheryl G. Murphy, ODRecent studies conclude that long wait times are more than an irritation. They translate to lower levels of...

• 1.4K

  Insights From Our Editors

  How Many Consumers Used Insurance for Both Eye Exam and Eyewear Purchase?

  By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDYour staff has an incentive to help patients figure out how best to...

• 1.4K

  Doctor Patient Relations

  Set Conversational Boundaries

  By Ally Stoeger, ODPatient and staff conversations can strengthen loyalty and boost productivity--if conversations are effectively managed.   

• 1.2K

  Insights From Our Editors

  How Will the Recent Payroll Tax Increase Affect Consumer Optical Spending?

  By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDIt seems like the recent payroll tax increases that occurred in January 2013...

• 2.3K

  Office Environment

  Pre-Testing Revamp: Break Up Bottlenecks

  By Yoongie Min, ODBottlenecks in the pre-testing area reduce time that patients spend in the optical dispensary following an exam. Time lost...

• 1.4K

  Doctor Patient Relations

  Get to Know Your Patients to Better Serve them with Products and Services

  By Mary E. Boname, OD, FAAOAsk lifestyle questions on your registration form, and then engage patients in conversation in the exam room....

• 1.7K

  Insights From Our Editors

  Do Most of Your Patients Seek a One-Stop Eyewear Shopping Experience?

  By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDYour patients may be looking for more of a one-stop-shopping experience than you...

• Doctor Patient Relations

  The Pygmalion Effect vs. the Golem Effect: Lead Patients Using Warmth and Trust!

  By Brian Chou, OD, FAAOA restaurant that I like has intimidating signs at its front door. One prohibits smoking, one says “Warning”...

• Doctor Patient Relations

  Strategies to Keep Patients Happy: Prevent Dissatisfaction Before It Occurs

  By Larry Golson, ODThe occasional dissatisfied patient is inevitable, but proactive steps can minimize such occurrences. Understand the triggers of patient anger...

• 1.6K

  Doctor Patient Relations

  Children Patients: Engage the Child in the Exam and Build a Family Practice

  By Teresa Narayan, ODHow well you relate to children patients--and their parents--determines how well your practice is able to bring whole families...

• Doctor Patient Relations

  Top 5 Terms to Ban in Optometry

  By Brian Chou, OD, FAAOUse words that are easy to understand and express positivity when communicating with patients.

• 1.3K

  Doctor Patient Relations

  The Art of Doctor-Patient Discourse: Avoid Over-Sharing

  By Ally Stoeger, ODYour patients appreciate your honesty, but set limits. Openness with patients should never undercut your practice brand or make...

• 1.8K

  Doctor Patient Relations

  Doctor-Patient Communication Starters: Keys to Stellar Service

  By April Jasper, OD, FAAOAsking the right questions of patients begins with a doctor who knows how to start the conversation--often the...

• 1.6K

  Practice Metrics

  How Long Do You Keep Patients Waiting in Your Reception Area?

  Measure & improve how long you keep patients in your reception area.

• Doctor Patient Relations

  Show Patients the Added Value Your Practice Provides

  By Brian Chou, OD, FAAOshow patients the added value of the products and services you provide.

• 2.0K

  Doctor Patient Relations

  Be the Information Authority to Patients

    By Cheryl G. Murphy, OD If patients present to you information they have found online, perhaps you are not taking the lead in...

• 2.8K

  Merchandising

  The Science of Selling: Shaping the Shopping Experience with Better Signage

  Enhance in-office marketing with better signage.