All patient experience Articles

  • 1.1K
    Insights From Our Editors

    Will the Economy Affect Your Patients’ Decision to Get an Eye Exam?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDJust over half of consumers say the state of the economy will not...

  • 1.7K
    Doctor Patient Relations

    Build a Pediatric Practice By Stressing Preventative Care

    By Mary E. Boname, OD, FAAOProviding pediatric care leads to caring for entire families--and friends of families. Emphasizing prevention of eye disease...

  • Doctor Patient Relations

    Reduce No-Shows by Stressing the Value of an Appointment

    By Brian Chou, OD, FAAOBy stressing the value of an appointment, you can minimize no-shows and keep your exam chair full.

  • 577
    Doctor Patient Relations

    Dismissing the Problem Patient

    By Maria Sampalis, ODIf a patient becomes offensive or disruptive, tell them to find another eye doctor. Here’s how.

  • 1.9K
    Office Environment

    Summer Patient Flow: Keep It Consistent–and Profitable

    By Gina M. Wesley, OD, MS, FAAOPatient flow tends to slow down during the summer months. Implement strategies to keep patient visits...

  • 521
    Insights From Our Editors

    How Soon Can Your Patients Schedule an Appointment with You?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDMost people have a week’s wait for an appointment with their eye doctor,...

  • 1.2K
    Doctor Patient Relations

    Great Skills and Pleasant: Be the Doctor Patients Look Forward to Seeing

    By Diane Palombi, ODCreate patients who stick with you for decades by paying close attention to how they perceive you.

  • 3.1K
    Office Environment

    Design Resources: Guide to Creating an Ideal Office Space

    By Gina M. Wesley, OD, MS, FAAOBuilding a new office allows you to create an efficient space for you and an appealing...

  • 3.0K
    Doctor Patient Relations

    Is Humor in Health Care Appropriate?

    By Cheryl G. Murphy, ODHumor in exam room conversation can help you communicate healthcare messages in a non-threatening way.

  • 1.9K
    Office Environment

    One-of-a-Kind: Create Memorable Areas in Your Office

    Gordon G. Wong, ODUnique areas in your office can aid practice branding and offer patients a memorable experience--one they are likely to...

  • 2.2K
    Doctor Patient Relations

    Customer Service Acumen: Under-Promise, Over-Deliver

    By Diane Palombi, ODCarefully observe your own customer service experiences and you will find a guidepost for practice improvement.   

  • 1.5K
    Doctor Patient Relations

    Make Care Calls After Medical Visits

    By Stephen Cohen, ODPatients appreciate more than your expertise--they appreciate feeling that you care about them. A care call following treatment can...

  • 2.3K
    Office Environment

    Make a Great First Impression with a Well-Maintained Office Space

    By Yoongie Min, ODPatients often make their first impression of you based on what they see when they walk into your office....

  • 1.2K
    Doctor Patient Relations

    OD as Educator: Combat Misleading Scientific Information

    By Cheryl G. Murphy, ODYour patients are overrun with misleading scientific information. It's your job as OD to correct those misconceptions when...

  • 5.5K
    Doctor Patient Relations

    Zappos Service and Culture–Applied to the OD Practice

    By Ken Krivacic, OD, MBAOnline retailer Zappos is famous for its customer service. Here's what an OD can take away from the...

  • 2.3K
    Doctor Patient Relations

    Ritz-Carlton Lessons, Part 2: Improving Patient Service

    By Jeffrey W. Robertson, ODand Jennifer C. Lane, ODThe Ritz-Carlton Hotel Company has legendary service, which it has put into a training...

  • 1.2K
    Insights From Our Editors

    Do Your Patients Listen to Your Contact Lens Wear and Care Recommendations?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDOne-month replacement contact lenses are popular, but patients don’t like following your wear...

  • 1.2K
    Insights From Our Editors

    What is Most Important to Your Patients When Visiting Your Office?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDTime spent with you, the doctor, seems to be the make-or-break patient experience...

  • Doctor Patient Relations

    Guide Patients With Depression: Get Them the Help They Need

    By Pamela Miller, OD, FAAO, JD, DPNAPMany of your patients struggle with depression. Treating depression isn't your job, but knowing how to...

  • 2.9K
    Insights From Our Editors

    Are Point-of-Sale Materials of Any Use to Patients?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDThe point-of-sale posters many ODs use to decorate their optical dispensary walls may...

  • 1.6K
    Doctor Patient Relations

    Track Positive and Negative Patient Interactions with a “Banking System”

    By Brett M. Paepke, ODImplement a banking model to track positive and negative patient interactions. Then “invest” in an improved patient experience...

  • Office Environment

    Notes on a Successful Renovation: Creating a Patient-Pleaser

    By Mary E. Boname, OD, FAAORenovating your office can improve the patient experience, but careful planning is required to meet your practice...

  • Doctor Patient Relations

    Address Angry Patients with the L.E.A.R.N. System

    By Larry Golson, ODA patient here and there will get angry despite your best efforts. Here is how to ensure you resolve...

  • 3.5K
    Insights From Our Editors

    What Do You Consider Your Greatest Growth Opportunities?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDMany of you may soon be making a push to sell more prescription...

  • 1.7K
    Doctor Patient Relations

    Mobile Communications with Patients: Expand Access, Maintain Limits

    By Steve Vargo, ODMobile technology lets patients reach you at any time and place--and exchange information in new ways. Here are tips...

  • 1.9K
    Office Environment

    Smooth Operator: Keep Patients Moving Happily Through Your Office

    By Rachael Click, ODSystems that ensure a smooth patient flow through your office allow more time for patients to shop in your...

  • 1.2K
    Insights From Our Editors

    How Many Patients Are Asked By the Eye Doctor About Possible Allergies?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDIt seems that most of you are doing a good job at asking...

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