All patient experience Articles

  • 4.3K
    Doctor Patient Relations

    Personalize the Patient Experience with Individualized Care

    By Mary E. Boname, OD, FAAODifferentiate your practice by providing every patient in your office with individualized care.

  • 1.9K
    Office Environment

    Disaster Recovery: Minimize Practice Damage and Hasten Recovery

    By Peter J. Cass, ODPrepare for natural disasters--and respond efficiently—to minimize damage to the practice while remaining HIPAA compliant. 

  • Doctor Patient Relations

    Who Needs Eye Doctors When You Can Do It Yourself!

    By Brian Chou, OD, FAAOThere is a DIY movement afoot that's affecting how patients perceive eyecare. How will you educate patients that...

  • 2.1K
    Office Environment

    Highlight Work of Local Artists

    By Justin Bazan, ODDisplaying the work of artists in your community creates a unique office environment and brings new patients into your...

  • 1.8K
    Doctor Patient Relations

    Examining Kids: Determine Your Comfort Level

    By Diane Palombi, ODExamining children is a cornerstone of a family optometric practice—if you understand your comfort level, then develop strategies to...

  • 1.5K
    Insights From Our Editors

    What Do You Use TV Screens with Patients For?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDEducation appears to be the top use of televisions in practices, findings from...

  • 1.8K
    Insights From Our Editors

    Why Aren’t Patients Who Need Vision Correction Getting It?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDMany of your patients are procrastinators, findings from The Vision Council VisionWatch 2014...

  • 2.5K
    Office Environment

    Limit Long Exams, Allow More Time in Optical

    By Ken Krivacic, OD, MBALimiting excessively long exams leaves the patient more time to purchase eyewear in the optical dispensary. And doctor-staff-patient...

  • 1.8K
    Insights From Our Editors

    What About Your Office is Most Important to Patients?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDYour receptionist is a key player in your office, findings from Jobson Optical...

  • 1.3K
    Insights From Our Editors

    Will the Economy Affect Your Patients’ Decision to Get an Eye Exam?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDJust over half of consumers say the state of the economy will not...

  • 2.0K
    Doctor Patient Relations

    Build a Pediatric Practice By Stressing Preventative Care

    By Mary E. Boname, OD, FAAOProviding pediatric care leads to caring for entire families--and friends of families. Emphasizing prevention of eye disease...

  • Doctor Patient Relations

    Reduce No-Shows by Stressing the Value of an Appointment

    By Brian Chou, OD, FAAOBy stressing the value of an appointment, you can minimize no-shows and keep your exam chair full.

  • 1.2K
    Doctor Patient Relations

    Dismissing the Problem Patient

    By Maria Sampalis, ODIf a patient becomes offensive or disruptive, tell them to find another eye doctor. Here’s how.

  • 2.3K
    Office Environment

    Summer Patient Flow: Keep It Consistent–and Profitable

    By Gina M. Wesley, OD, MS, FAAOPatient flow tends to slow down during the summer months. Implement strategies to keep patient visits...

  • 1.1K
    Insights From Our Editors

    How Soon Can Your Patients Schedule an Appointment with You?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDMost people have a week’s wait for an appointment with their eye doctor,...

  • 1.5K
    Doctor Patient Relations

    Great Skills and Pleasant: Be the Doctor Patients Look Forward to Seeing

    By Diane Palombi, ODCreate patients who stick with you for decades by paying close attention to how they perceive you.

  • 3.7K
    Office Environment

    Design Resources: Guide to Creating an Ideal Office Space

    By Gina M. Wesley, OD, MS, FAAOBuilding a new office allows you to create an efficient space for you and an appealing...

  • 3.7K
    Doctor Patient Relations

    Is Humor in Health Care Appropriate?

    By Cheryl G. Murphy, ODHumor in exam room conversation can help you communicate healthcare messages in a non-threatening way.

  • 2.3K
    Office Environment

    One-of-a-Kind: Create Memorable Areas in Your Office

    Gordon G. Wong, ODUnique areas in your office can aid practice branding and offer patients a memorable experience--one they are likely to...

  • 2.7K
    Doctor Patient Relations

    Customer Service Acumen: Under-Promise, Over-Deliver

    By Diane Palombi, ODCarefully observe your own customer service experiences and you will find a guidepost for practice improvement.   

  • 1.8K
    Doctor Patient Relations

    Make Care Calls After Medical Visits

    By Stephen Cohen, ODPatients appreciate more than your expertise--they appreciate feeling that you care about them. A care call following treatment can...

  • 2.6K
    Office Environment

    Make a Great First Impression with a Well-Maintained Office Space

    By Yoongie Min, ODPatients often make their first impression of you based on what they see when they walk into your office....

  • 1.5K
    Doctor Patient Relations

    OD as Educator: Combat Misleading Scientific Information

    By Cheryl G. Murphy, ODYour patients are overrun with misleading scientific information. It's your job as OD to correct those misconceptions when...

  • 5.9K
    Doctor Patient Relations

    Zappos Service and Culture–Applied to the OD Practice

    By Ken Krivacic, OD, MBAOnline retailer Zappos is famous for its customer service. Here's what an OD can take away from the...

  • 2.7K
    Doctor Patient Relations

    Ritz-Carlton Lessons, Part 2: Improving Patient Service

    By Jeffrey W. Robertson, ODand Jennifer C. Lane, ODThe Ritz-Carlton Hotel Company has legendary service, which it has put into a training...

  • 1.4K
    Insights From Our Editors

    Do Your Patients Listen to Your Contact Lens Wear and Care Recommendations?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDOne-month replacement contact lenses are popular, but patients don’t like following your wear...

  • 1.5K
    Insights From Our Editors

    What is Most Important to Your Patients When Visiting Your Office?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDTime spent with you, the doctor, seems to be the make-or-break patient experience...

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