By Brian Chou, OD, FAAOMarch 9, 2016You and your staff set the tone for your encounters with patients. How do you set...
By Brian Chou, OD, FAAOJan. 20, 2016Should ODs follow the example of businesses like Uber and rate their patients?
By Robert L. Bass, OD, FAAOJan. 27, 2016Patient interactions with doctor and staff can be challenging. Here are seven ways to make...
By Brian Chou, OD, FAAODec. 9, 2015When your patients express misconceptions to you, should you let it go, or point out gently...
By Brian Chou, OD, FAAOOct. 28, 2015Ophthalmic manufacturers are communicating directly with your patients. Are you ready to educate your patients, so...
By Brian Chou, OD, FAAOFebruary 25, 2015Patients can take "eye exams" on their smartphones. So will they still visit us?