All patient experience Articles

  • 1.8K
    Doctor Patient Relations

    Three Strategies to Manage Difficult Patients

    By Jennifer Jabaley, ODOct. 21, 2015Challenging patients are unavoidable in any practice. Here are three strategies to successfully manage them.  

  • 1.6K
    Doctor Patient Relations

    Provide Superior Service to Meet Growing Senior Needs

    By David I. Geffen, OD, FAAONov. 11, 2015Capture the fast-growing senior demographic by meeting special needs and providing superior care & service.   

  • 1.4K
    Insights From Our Editors

    What Financial Factors Do Patients Consider Before Seeking Your Care?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDSept. 16, 2015When making elective health care decisions, consumers simultaneously research both the...

  • 1.9K
    Doctor Patient Relations

    The White Coat: Symbol of Cleanliness or Contamination?

    By Cheryl G. Murphy, ODJuly 22, 2015White doctor's coats have both positive and negative connotations. Have you decided yet if wearing one...

  • 2.5K
    Doctor Patient Relations

    Prescribe from the Exam Room–With Help from Patient Financing

    By Dave Anderson, ODJuly 22, 2015Your professional voice carries weight when you prescribe eyewear from the exam room. When you mention the...

  • 1.3K
    Finances

    What Do Patients Think of You? Hint: There’s Room for Improvement

    By Diane Palombi, ODJune 3, 2015Do you know what your patients think of you? It's worth asking friends what they think of...

  • 1.3K
    Insights From Our Editors

    Educate Patients, Prescribe New CL Options

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDMay 6, 2015Your patients may need to be educated and prescribed new contact...

  • 4.4K
    Finances

    Small-Town OD: Added Pressure, Added Reward

    By Jennifer Jabaley, ODMay 6, 2015Practicing in a small town can be a rewarding experience--if you're prepared for the unique challenges of...

  • 2.4K
    Doctor Patient Relations

    On-Call Doctor Service: Address Medical Eyecare Emergencies

    By Tina McCarty, OD, FAAOMay 6, 2015Providing a 24-hour, seven-day, on-call doctor service tells patients that you're the place to turn for...

  • 1.7K
    Finances

    Better Before Cheaper: Profit in Investing in Quality

    By Ken Krivacic, OD, MBAApril 15, 2015Improving quality and patient satisfaction—and not just cutting costs--is the best route to practice profitability. Three...

  • Doctor Patient Relations

    Smartphone Eye Exams: How Will ODs Adapt?

    By Brian Chou, OD, FAAOFebruary 25, 2015Patients can take "eye exams" on their smartphones. So will they still visit us?  

  • 1.8K
    Doctor Patient Relations

    Strategies to Make Children’s Eyecare a Practice Builder

    By Lorie Lipiatt, ODFebruary 11, 2015: Children form the core of a successful family practice. A welcoming children's eyecare section in your...

  • 2.0K
    Doctor Patient Relations

    Improve Capture Rate: Conduct Patient Needs Assessment

    By Mary E. Boname, OD, FAAOand Ben FazioFebruary 11, 2015: A thorough needs assessment in the exam room, plus a needs checklist...

  • 1.5K
    Insights From Our Editors

    How Do You Utilize Smartphones with Patients?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDJanuary 7, 2015Many ODs are using smartphones for educational and promotional use, findings...

  • 1.5K
    Doctor Patient Relations

    Ask Four Questions that Can Improve Patients’ Lives

    By Laurie L. Sorrenson, OD, FAAOWhen patients are in your exam chair, you have an opportunity to ask questions that will improve...

  • Finances

    Cornucopia of Practice Prosperity Tips

    By Brian Chou, OD, FAAOFor Thanksgiving and the holidays, here is a gift of six easy steps to run your practice efficiently...

  • 1.6K
    Doctor Patient Relations

    Hire for People Skills, Deliver Stellar Patient Service

    By Beverly Jue-Smith, OD, MBAJanuary 7, 2015Employees with the ability to work effectively with colleagues and patients deliver a superior patient experience.

  • 1.7K
    Doctor Patient Relations

    Geriatric Patients: Ready Your Practice to Accommodate the Elderly

    By Diane Palombi, ODElderly patients have special needs, but a few accommodations can benefit your practice.

  • Doctor Patient Relations

    Why Do Hot New Ideas in Optometry Often Get the Cold Shoulder?

    By Gary Gerber, ODDo you embrace new ideas and present your patients with all possible vision and eye health solutions? If not,...

  • 4.1K
    Doctor Patient Relations

    Personalize the Patient Experience with Individualized Care

    By Mary E. Boname, OD, FAAODifferentiate your practice by providing every patient in your office with individualized care.

  • 1.8K
    Office Environment

    Disaster Recovery: Minimize Practice Damage and Hasten Recovery

    By Peter J. Cass, ODPrepare for natural disasters--and respond efficiently—to minimize damage to the practice while remaining HIPAA compliant. 

  • Doctor Patient Relations

    Who Needs Eye Doctors When You Can Do It Yourself!

    By Brian Chou, OD, FAAOThere is a DIY movement afoot that's affecting how patients perceive eyecare. How will you educate patients that...

  • 1.8K
    Office Environment

    Highlight Work of Local Artists

    By Justin Bazan, ODDisplaying the work of artists in your community creates a unique office environment and brings new patients into your...

  • 1.5K
    Doctor Patient Relations

    Examining Kids: Determine Your Comfort Level

    By Diane Palombi, ODExamining children is a cornerstone of a family optometric practice—if you understand your comfort level, then develop strategies to...

  • 1.3K
    Insights From Our Editors

    What Do You Use TV Screens with Patients For?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDEducation appears to be the top use of televisions in practices, findings from...

  • 1.5K
    Insights From Our Editors

    Why Aren’t Patients Who Need Vision Correction Getting It?

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDMany of your patients are procrastinators, findings from The Vision Council VisionWatch 2014...

  • 2.1K
    Office Environment

    Limit Long Exams, Allow More Time in Optical

    By Ken Krivacic, OD, MBALimiting excessively long exams leaves the patient more time to purchase eyewear in the optical dispensary. And doctor-staff-patient...

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