All patient experience Articles
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1.1KPatient Experience4 Transformational Principles that Built a Practice with an 80% Patient Return Rate
Using lessons from outside of optometry to provide better care & spur practice growth.
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4.3KOphthalmic LensesThe Most Important Things to Do to Reduce Glasses Remakes
Tips on reducing glasses remakes to ensure patients' expectations are exceeded.
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Office Environment
10 Ways We Manage Patient Flow in Our Office
Improve your patient experience by lessening the wait.
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6.9KOffice Environment4 Upgrades We Made Sure Our New Office Space Included
A practice owner shows how he created a new, exciting office space.
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13.0KOffice Environment3 Office Improvements with Low Cost & High Impact
Make your office experience worth returning to.
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1.1KPractice ManagementPandemic Progress: Big Lessons So Far & Where We Continue to Make Gains
An OD shares his biggest milestones during the ongoing crisis.
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1.7KWebinarHow Do You Deliver the Best Patient Experience from A-Z?
Learn how to exceed patient expectations and generate friends & family referrals.
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9.4KPatient ExperienceHow Consumers Make an Optical Purchase
Insights into how your patients shop & decide to purchase.
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6.0KPatient ExperienceThe Good & Bad: What a Retired OD Noticed as a Patient in 3 Offices
The best and worst of recent eyecare experiences.
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4.9KPatient ExperienceStep-by-Step: Seeing Your Practice Through Your Patient’s Eyes
By Justin L. Manning, OD, MPH, FAAO Feb. 26, 2020 Your patients see things differently than you or your staff do. You...
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1.0KNews Briefs ArchiveNew Study: Americans Want More from Eyecare But Fear Costs
New findings on what patients most want from you.
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909News Briefs ArchiveWhy Telehealth Systems Using AI Will Need “Algorithmic Empathy”
Important element to making AI-powered telehealth succeed.
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829News Briefs Archive6 Changing Preferences of Healthcare Consumers in 2020
What your patients are expecting now--and in the future.
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2.1KPatient ExperienceHow to Use the Experience in Your Office to Generate Friends & Family Referrals
Tips for creating & optimizing great patient experiences.
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2.2KPatient ExperienceHow Consumers Do Additional Research on Treatments, Products & Providers
Sponsored Content >>Click HERE, or the image above, to download “How Consumers Do Additional Research on Treatments, Products & Providers>> Patients, who...
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3.0KInsights From Our EditorsHow to Tell if Patients View You as their Champion
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD August 28, 2019 Would your patient come away from their experience in...
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3.1KPractice ManagementSWOT Analysis: What It Is & How To Do It To Be More Profitable
Innovative approach to finding places for practice improvement.
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4.7KInsights From Our Editors5 Reasons You’re Falling Behind in Patient Experience
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 12, 2019 Your patients deserve both great care and a great...
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Doctor Patient Relations
4 Key Exam-Room Questions to Ask
These questions will take your care to the next level.
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Doctor Patient Relations
When to Fire a Patient–and How
How to smoothly--and safely--drop toxic patients.
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Office Environment
Repairing Your Practice’s Four “Broken Windows”
Don't let "little things" wreck your patients' in-office experience.
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2.6KPractice ManagementArtificial Intelligence: Will It Have a Major Impact On Eyecare?
Key ways artificial intelligence could transform your practice.
