Learn how to exceed patient expectations and generate friends & family referrals.
Insights into how your patients shop & decide to purchase.
A practice owner shows how he created a new, exciting office space.
The best and worst of recent eyecare experiences.
By Justin L. Manning, OD, MPH, FAAO Feb. 26, 2020 Your patients see things differently than you or your staff do. You...
New findings on what patients most want from you.
Important element to making AI-powered telehealth succeed.
What your patients are expecting now--and in the future.
Tips for creating & optimizing great patient experiences.
Sponsored Content >>Click HERE, or the image above, to download “How Consumers Do Additional Research on Treatments, Products & Providers>> Patients, who...
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD August 28, 2019 Would your patient come away from their experience in...
Innovative approach to finding places for practice improvement.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 12, 2019 Your patients deserve both great care and a great...
These questions will take your care to the next level.
Improve your patient experience by lessening the wait.
How to smoothly--and safely--drop toxic patients.
Don't let "little things" wreck your patients' in-office experience.
Key ways artificial intelligence could transform your practice.
How your practice should be more like the Masters.
Capitalize on a summertime increase in office visits.
May 24, 2017 Laurie Sorrenson, OD, FAAO, says it’s not enough just to meet patient expectations. She and her staff seek to...