All patient experience Articles
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8.8KOphthalmic LensesThe Most Important Things to Do to Reduce Glasses Remakes
Tips on reducing glasses remakes to ensure patients' expectations are exceeded.
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1.8KPractice ManagementCreating a Winning Patient Experience for a Pandemic–and Well Beyond
Sponsored Content By Justin Manning, OD, MPH, FAAO This article is part of the six-part series, “Insights to Impact.” Articles in this...
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1.7KStaff Management5 Steps to Hire for Attitude
The difference the right attitude in employees makes.
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2.1KPatient ExperienceWhy Patients Are In Your Chair & 4 Ways to Ensure They Leave Happy
By Diane Palombi, OD May 26, 2021 When you’re a practice owner, as I was for 12 years before retiring, it’s easy...
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2.6KPatient Experience3 Patient Pain Points I Am Growing My Practice By Addressing
By Clint Taylor, OD May 12, 2021 We want our patients to have positive, memorable experiences at our offices. To reach this...
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2.2KPractice ManagementThe 3 Areas of Continuous Improvement that Are Building My Practice
How to do ever better for patients while building profitability.
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3.1KPatient Experience4 Transformational Principles that Built a Practice with an 80% Patient Return Rate
Using lessons from outside of optometry to provide better care & spur practice growth.
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Office Environment
10 Ways We Manage Patient Flow in Our Office
Improve your patient experience by lessening the wait.
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14.1KOffice Environment3 Office Improvements with Low Cost & High Impact
Make your office experience worth returning to.
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1.8KPractice ManagementPandemic Progress: Big Lessons So Far & Where We Continue to Make Gains
An OD shares his biggest milestones during the ongoing crisis.
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2.1KWebinarsHow Do You Deliver the Best Patient Experience from A-Z?
Learn how to exceed patient expectations and generate friends & family referrals.
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9.7KPatient ExperienceHow Consumers Make an Optical Purchase
Insights into how your patients shop & decide to purchase.
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8.0KOffice Environment4 Upgrades We Made Sure Our New Office Space Included
A practice owner shows how he created a new, exciting office space.
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6.6KPatient ExperienceThe Good & Bad: What a Retired OD Noticed as a Patient in 3 Offices
The best and worst of recent eyecare experiences.
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5.3KPatient ExperienceStep-by-Step: Seeing Your Practice Through Your Patient’s Eyes
By Justin L. Manning, OD, MPH, FAAO Feb. 26, 2020 Your patients see things differently than you or your staff do. You...
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1.4KNews Briefs ArchiveNew Study: Americans Want More from Eyecare But Fear Costs
New findings on what patients most want from you.
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1.4KNews Briefs ArchiveWhy Telehealth Systems Using AI Will Need “Algorithmic Empathy”
Important element to making AI-powered telehealth succeed.
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1.4KNews Briefs Archive6 Changing Preferences of Healthcare Consumers in 2020
What your patients are expecting now--and in the future.
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2.6KPatient ExperienceHow to Use the Experience in Your Office to Generate Friends & Family Referrals
Tips for creating & optimizing great patient experiences.
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2.5KPatient ExperienceHow Consumers Do Additional Research on Treatments, Products & Providers
Sponsored Content >>Click HERE, or the image above, to download “How Consumers Do Additional Research on Treatments, Products & Providers>> Patients, who...
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3.5KInsights From Our EditorsHow to Tell if Patients View You as their Champion
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD August 28, 2019 Would your patient come away from their experience in...
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3.9KPractice ManagementSWOT Analysis: What It Is & How To Do It To Be More Profitable
Innovative approach to finding places for practice improvement.
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5.2KInsights From Our Editors5 Reasons You’re Falling Behind in Patient Experience
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 12, 2019 Your patients deserve both great care and a great...
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Doctor Patient Relations
4 Key Exam-Room Questions to Ask
These questions will take your care to the next level.
