All patient experience Articles
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201Patient ExperienceHow Consumers Do Additional Research on Treatments, Products & Providers
Sponsored Content >>Click HERE, or the image above, to download “How Consumers Do Additional Research on Treatments, Products & Providers>> Patients, who...
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2.3KInsights From Our EditorsHow to Tell if Patients View You as their Champion
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD August 28, 2019 Would your patient come away from their experience in...
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2.2KPractice ManagementSWOT Analysis: What It Is & How To Do It To Be More Profitable
Innovative approach to finding places for practice improvement.
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4.0KInsights From Our Editors5 Reasons You’re Falling Behind in Patient Experience
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 12, 2019 Your patients deserve both great care and a great...
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5.5KOffice Environment
How to Add Two More Patients a Day
Changes you can make to increase patient volume.
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4.9KOffice Environment
Your Front Door-First Impression Checklist
Know what patients see first, and how to make it a welcome sight.
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Doctor Patient Relations
4 Key Exam-Room Questions to Ask
These questions will take your care to the next level.
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Office Environment
10 Ways We Manage Patient Flow in Our Office
Improve your patient experience by lessening the wait.
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4.2KDoctor Patient Relations
How Well Do You Anticipate Your Patients’ Questions?
Provide patients with the answers they came to you for.
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Doctor Patient Relations
When to Fire a Patient–and How
How to smoothly--and safely--drop toxic patients.
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4.0KMerchandising
5 Ways to De-Clutter Your Office
Create a sleek, sophisticated office.
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Office Environment
Repairing Your Practice’s Four “Broken Windows”
Don't let "little things" wreck your patients' in-office experience.
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2.1KPractice ManagementArtificial Intelligence: Will It Have a Major Impact On Eyecare?
Key ways artificial intelligence could transform your practice.
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2.4KOffice Environment
Analyze Five Key Patient Experience Stages in Your Office
Key elements of the patient experience to notice--and improve.
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3.6KPractice ManagementPractice Management Lessons from the Masters Golf Tournament
How your practice should be more like the Masters.
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3.1KOffice Environment
Storyboard the Patient Experience: Time Savings = Profit Gain
Learn what works--and what doesn't--about your patient flow.
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2.6KPractice ManagementSummer Optical Season: Are You Staffed Up to Capture a Surge in Sales?
Capitalize on a summertime increase in office visits.
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3.3KThe Optometric MinuteDeliver the “Wow” and Measure It, Too
May 24, 2017 Laurie Sorrenson, OD, FAAO, says it’s not enough just to meet patient expectations. She and her staff seek to...
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2.8KInsights From Our EditorsVision Benefits: Help Patients Optimize Their Plan
How to make it easy for patients to use their insurance.
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Frames
6 Patient-Friendly Upgrades that Boost Optical Sales
Make it more likely that patients buy from you.
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10.8KOffice Environment3 Office Improvements with Low Cost & High Impact
Make your office experience worth returning to.
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Office Environment
5 Optical Dispensary Upgrades–and the ROI from Them
Low-cost changes can make a huge difference to profitability.
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2.2KPatient ExperienceUnderstand and Serve Your Patients’ Needs Through Stories
People respond to stories--so tell your patients a good one.
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3.4KThe Optometric MinuteEmpower Your Patient with Information
March 8, 2017 Information empowers a patient and increases their compliance with their treatment plan, says Shira Kresch, OD, MS. This belief...
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1.5KThe Optometric Minute
Highlights from “Customer X 360: The New Retail Experience”
Oct. 12, 2016: Three experts in engineering an outstanding patient/customer experience shared their insights at "VM Live" at Vision Expo West. Presented...
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1.7KDoctor Patient Relations
How Do the Attitudes of Doctor & Staff Impact Patients?
How to put patients in a good mood.
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3.4KOffice Environment
Create an Office that Engages the Patient’s Five Senses
Create an office that engages your patients, encouraging them to return for care.
