Sponsored Content >>Click HERE, or the image above, to download “How Consumers Do Additional Research on Treatments, Products & Providers>> Patients, who...
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD August 28, 2019 Would your patient come away from their experience in...
Innovative approach to finding places for practice improvement.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 12, 2019 Your patients deserve both great care and a great...
Changes you can make to increase patient volume.
Know what patients see first, and how to make it a welcome sight.
These questions will take your care to the next level.
Improve your patient experience by lessening the wait.
Provide patients with the answers they came to you for.
How to smoothly--and safely--drop toxic patients.
Create a sleek, sophisticated office.
Don't let "little things" wreck your patients' in-office experience.
Key ways artificial intelligence could transform your practice.
Key elements of the patient experience to notice--and improve.
How your practice should be more like the Masters.
Learn what works--and what doesn't--about your patient flow.
Capitalize on a summertime increase in office visits.
May 24, 2017 Laurie Sorrenson, OD, FAAO, says it’s not enough just to meet patient expectations. She and her staff seek to...
How to make it easy for patients to use their insurance.
Make it more likely that patients buy from you.
Make your office experience worth returning to.
Low-cost changes can make a huge difference to profitability.
People respond to stories--so tell your patients a good one.
March 8, 2017 Information empowers a patient and increases their compliance with their treatment plan, says Shira Kresch, OD, MS. This belief...
Oct. 12, 2016: Three experts in engineering an outstanding patient/customer experience shared their insights at "VM Live" at Vision Expo West. Presented...
How to put patients in a good mood.
Create an office that engages your patients, encouraging them to return for care.