Benefits that create the long-lasting team you and your patients need. By Zachary Holland, OD, FSLS April 17, 2024 When you have...
Creating an office policy for sick employees.
An option you may not have considered to address HR challenges.
Creating a strategy for the conversations you dread By Bethany Fishbein, OD In my last column, I talked about the importance of...
Making honesty with patients integral to how you do business. By Laurie Sorrenson, OD, FAAO April 3, 2024 Our practice decided that...
How to be accountable for everything that happens in your office.
Protecting your practice when terminating an employee.
Modeling professional behavior for staff.
Freeing employees to focus on helping patients.
Ensuring you are connecting effectively with each of your employees. By Laurie Sorrenson, OD, FAAO Nov. 29, 2023 The ability to connect...
A way to ensure the employees you rely on stick with you.
Rethinking what it means to look "professional."
The importance of showing respect when speaking to and about your team. By Laurie Sorrenson, OD, FAAO Oct. 4, 2023 “My girls...
Guidance on how best to use AI in the workplace.
Staff management improvements to springboard patient experience & profitability.
Implementing three transformative staff management concepts in your practice. By Laurie Sorrenson, OD, FAAO Sept. 13, 2023 This article sums up the...
Lessons for your practice from the "winningest" coach in college basketball.
Fixing management mistakes to improve patient care & profitability.
Specific actions to help employees find purpose and become more engaged. By Laurie Sorrenson, OD, FAAO August 30, 2023 In my last...
Motivating your employees to be much more engaged in their patient care and other duties. By Laurie Sorrenson, OD, FAAO August 23,...
Cross-training employees to improve care & maximize profitability.
How to give your staff autonomy to enhance patient care and profitability. By Laurie Sorrenson, OD, FAAO August 16, 2023 In the...
By Laurie Sorrenson, OD, FAAO August 9, 2023 Hey there! We’ve all been in situations where we must tackle a difficult conversation...
By Laurie Sorrenson, OD, FAAO July 26, 2023 When you look at the research on employee retention, one thing usually stands out...
An employment strategy that sharply reduces costs.
By Laurie Sorrenson, OD, FAAO July 19, 2023 So, I did some digging to figure out how many meetings the average $1...
By Laurie Sorrenson, OD, FAAO May 10, 2023 As a mother of two wonderful sons and an amazing stepdaughter, I have gained...