All improving patient experience Articles
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1.5KPractice ManagementWhat the Rebranding of a Michelin-Star Restaurant Taught Me About What I Needed to Do In My Practice
Practice lessons from a surprising place.
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2.2KPractice ManagementWhat Disney Knows that My Practice Benefited from Learning
The powerful model for customer service provided by Disney.
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2.4KStaff ManagementThe Culture that Built a Practice with 18.5% Year-Over-Year Net Profit Growth for the Last 5 Years
Creating a culture that spurs better care & profitability.
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1.9KInsights From Our EditorsHow to Train Employees to Respond to Patient Questions & Requests
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 10, 2021 Patients come to your employees with many questions and...
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1.9KDiagnostic InstrumentationThe Next-Generation Refraction System Boosting Accuracy & Efficiency
Technology that may be transformative for your practice.
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3.7KManaged CareThe Insurance Authorization Tool Improving Patients’ & Employees’ Lives While Boosting Profitability
Insurance authorization tool that increases efficiency & creates a better patient experience.
