Tips from the Zappos co-founder on how to best serve patients & employees.
Do you have the legal right to ask job candidates about vaccination status?
Protecting your practice from costly lawsuits.
Performance reviews that help power practice profitability.
Creating happier patients & a better-run office.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 10, 2021 Patients come to your employees with many questions and...
The bonds of trust that grew a $1 million+ practice.
Strategies that empower significant practice growth.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 22, 2021 Employment opportunities have opened up, making it harder for...
Developing the employees your patients & practice need.
Making it more likely you choose the right associate OD.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD August 25, 2021 If you have noticed that it’s getting harder to...
Giving your youngest employees what they need to succeed.
Holding onto your most valuable employees long-term.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD August 18, 2021 Over the last year our practices have made many...
Creating a positive & profitable practice culture.
Safeguarding patient care & moving employees toward greatness.
Ensuring staff is ready to exceed patients' expectations.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 9, 2021 Practice culture is one of those phrases that people...
A new service offering key HR support to ODs.
The difference the right attitude in employees makes.
Tactics to create your ideal team.
Making turning training into a value-add for employees.
By Pamela Miller, OD, FAAO, JD, FNAP April 28, 2021 Vaccine hesitancy is common. A recent NPR/Marist poll found that one in...
Creating a winning growth plan, including how to set goals with staff.
How to do ever better for patients while building profitability.
Training employees to better serve patients better while increasing practice revenues.