By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 30, 2022 Engagement for both team members and patients is essential...
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 9, 2022 A five-day workweek is what most of us are...
Improving staff engagement & productivity with two key training strategies.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Oct. 12, 2022 If a high-performing employee asks for a wage increase,...
A month devoted to appreciating office managers & administrators.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 21, 2022 Homelessness, criminal record, and other aspects of a person’s...
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 14, 2022 “Quiet quitting” is a new name for an old...
Resources to simplify & strengthen staff training.
Creating a consistently better experience for patients.
A better way to train opticians to work with patients.
Fresh ideas to change your patient care & profitability.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 22, 2022 When negotiating job offers, you want to arrive at...
Guidance on a new likely proposed rule from the Department of Labor.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD May 18, 2022 The workplace is changing, thanks to the pandemic and...
A solution to help you provide benefits to your employees.
What Ted Lasso can teach us about creating a fun workplace.
The front-desk transformation pleasing patient & improving efficiency.
Staff meetings that produce measurable results.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD March 16, 2022 Closing for lunch can offer a nice midday break...
Putting your staff & practice on a trajectory toward success.
By Miki Lyn Zilnicki, OD, FCOVD, and Jessica Licausi, OD, FAAO, FCOVD March 2, 2022 Sustaining a profitable independent practice is an...
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Feb. 23, 2022 Your staff may be giving away practice money through...
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Feb. 16, 2022 In the midst of the Great Resignation, it’s an...
Using video to take training to the next level.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Jan. 26, 2022 Do you know which employees are most valuable, or...
Catching & helping mental health challenges in your practice.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Jan. 12, 2022 Hiring is in the top three issues facing practices...