All employees Articles
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27News Briefs ArchiveWhy October Is Now a Special Time for Office Managers & Administrators
A month devoted to appreciating office managers & administrators.
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2.0KStaff ManagementThe Biannual Staff Meetings Powering a Practice with a $500+ Per Patient Revenue
Staff meetings that produce measurable results.
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2.1KOffice EnvironmentThe Front-Desk Renovation Enabling 80% Self Check-In & 1 Fewer Employee
The front-desk transformation pleasing patient & improving efficiency.
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278Insights From Our EditorsWhy Your Next Great Employee Could Be Someone You Currently Wouldn’t Think of Hiring
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 21, 2022 Homelessness, criminal record, and other aspects of a person’s...
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821Insights From Our EditorsDo This to Proactively Manage “Quiet Quitting”
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 14, 2022 “Quiet quitting” is a new name for an old...
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2.4KPractice ManagementMy Most Valuable Staff Training & Practice-Building Resource
Staff training resources to grow a profitable practice.
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1.0KStaff Management3 Resources that Transformed How I Train Staff
Resources to simplify & strengthen staff training.
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417Patient ExperienceThe Actions We Took to Ensure Consistency in Our Patients’ Care & Experience
Creating a consistently better experience for patients.
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2.9KFrames3 Eyewear Styling Strategies Proven to Increase Multi-Pair Sales 70%
A better way to train opticians to work with patients.
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1.9KPractice Management3 Ideas from Outside Optometry Stoking My Practice’s 20% Year-Over-Year Revenue Growth
Fresh ideas to change your patient care & profitability.
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1.9KInsights From Our Editors
Dos & Dont’s for Negotiating Job Offers
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 22, 2022 When negotiating job offers, you want to arrive at...
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1.4KNews Briefs ArchiveWhat You Need to Know About Likely Proposed Overtime Rule for Employers
Guidance on a new likely proposed rule from the Department of Labor.
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1.6KInsights From Our Editors4 Trends Shaping Our Workplace
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD May 18, 2022 The workplace is changing, thanks to the pandemic and...
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807News Briefs ArchiveNew Marketplace-Based Employee Benefits Solution Launched
A solution to help you provide benefits to your employees.
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1.9KStaff Management4 Ways to Follow Ted Lasso’s Lead to Create Engaged & Productive Employees
What Ted Lasso can teach us about creating a fun workplace.
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2.2KPractice Management4 Things Ted Lasso Does That Our Practices Need to Do Too
Lessons in spurring your practice team to greatness.
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1.5KInsights From Our EditorsReader Survey Results: This Is How Many of You Close for Lunch
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD March 16, 2022 Closing for lunch can offer a nice midday break...
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2.8KStaff ManagementHow & Why a $3 Million+ Practice Trains All Employees with a Goal of Advancement
Putting your staff & practice on a trajectory toward success.
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1.6KPractice Management
3 Strategies We Use to Overcome Independent Optometry’s 3 Toughest Challenges
By Miki Lyn Zilnicki, OD, FCOVD, and Jessica Licausi, OD, FAAO, FCOVD March 2, 2022 Sustaining a profitable independent practice is an...
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3.7KPractice Management3 Practice Mistakes Costing Me Thousands of Dollars that I Turned Around
Identifying & correcting dire management mistakes.
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1.7KInsights From Our EditorsHow to Determine If Staff Are Giving Away Money Via Unauthorized Write-Offs
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Feb. 23, 2022 Your staff may be giving away practice money through...
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1.7KInsights From Our EditorsWhen Are Employee Demands for More Money Worth Meeting?
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Feb. 16, 2022 In the midst of the Great Resignation, it’s an...
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699PodcastsHow to Use Customized Video Training for Staff
Using video to take training to the next level.
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2.3KInsights From Our Editors
How to Identify Your Most Valuable Employees
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Jan. 26, 2022 Do you know which employees are most valuable, or...
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2.6KStaff Management4 Mental Health Signs the Pandemic Is Getting to Your Staff & What to Do
Catching & helping mental health challenges in your practice.
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1.7KInsights From Our EditorsDo This to Quickly Identify Disengaged New Hires
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Jan. 12, 2022 Hiring is in the top three issues facing practices...
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8.9KPractice ManagementTony Hsieh’s Lessons for ODs: 4 Things the Late Zappos Co-Founder Can Teach Us
Tips from the Zappos co-founder on how to best serve patients & employees.
