Training fourth-year optometry students and transforming your ability to delegate. By Zachary Holland, OD, FSLS Sept. 27, 2023 Recruiting and training fourth-year...
Implementing three transformative staff management concepts in your practice. By Laurie Sorrenson, OD, FAAO Sept. 13, 2023 This article sums up the...
Specific actions to help employees find purpose and become more engaged. By Laurie Sorrenson, OD, FAAO August 30, 2023 In my last...
Cross-training employees to improve care & maximize profitability.
How to give your staff autonomy to enhance patient care and profitability. By Laurie Sorrenson, OD, FAAO August 16, 2023 In the...
Ensuring employees feel your office is a safe, secure place to work.
By Laurie Sorrenson, OD, FAAO August 9, 2023 Hey there! We’ve all been in situations where we must tackle a difficult conversation...
By Laurie Sorrenson, OD, FAAO July 26, 2023 When you look at the research on employee retention, one thing usually stands out...
By Laurie Sorrenson, OD, FAAO July 19, 2023 So, I did some digging to figure out how many meetings the average $1...
How NOT to get yourself into trouble when interviewing potential employees.
By Laurie Sorrenson, OD, FAAO May 10, 2023 As a mother of two wonderful sons and an amazing stepdaughter, I have gained...
Secrets to engaging employees to keep them for years.
What employees told 1 practice about why they chose them--and stayed.
By ROB Editors March 15, 2023 Training and managing staff is one of the most challenging parts of practice ownership. Here’s what...
Transformative staff training tools that can change your practice.
Leading your team to provide better care & help you generate profitability.
Spotlighting core values to improve care & profitability.
Lessons in spurring your practice team to greatness.
Identifying & correcting dire management mistakes.
Staff training resources to grow a profitable practice.
Staffing changes that greatly boost efficiency & time management.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 30, 2022 Engagement for both team members and patients is essential...
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 9, 2022 A five-day workweek is what most of us are...
Improving staff engagement & productivity with two key training strategies.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Oct. 12, 2022 If a high-performing employee asks for a wage increase,...
A month devoted to appreciating office managers & administrators.
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 21, 2022 Homelessness, criminal record, and other aspects of a person’s...