All employees Articles
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803Staff ManagementHow to Lead a Practice to 4-7% Revenue Growth 10 Years Straight
By Raj Patel, OD, FAAO Feb. 1, 2023 Leading any business is a challenge, and when you throw in the need to...
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1.1KStaff ManagementHow Spotlighting Core Values Resulted in 20% Higher Collections at Front Desk
Spotlighting core values to improve care & profitability.
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4.5KStaff ManagementHow & Why a $3 Million+ Practice Trains All Employees with a Goal of Advancement
Putting your staff & practice on a trajectory toward success.
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4.7KPractice Management4 Things Ted Lasso Does That Our Practices Need to Do Too
Lessons in spurring your practice team to greatness.
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6.5KPractice Management3 Practice Mistakes Costing Me Thousands of Dollars that I Turned Around
Identifying & correcting dire management mistakes.
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4.7KPractice ManagementMy Most Valuable Staff Training & Practice-Building Resource
Staff training resources to grow a profitable practice.
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1.7KStaff Management2 Staffing Changes Saving Me 4 Hours+ Daily
Staffing changes that greatly boost efficiency & time management.
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1.7KInsights From Our Editors3 Activities to Assess & Boost Employee Engagement
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 30, 2022 Engagement for both team members and patients is essential...
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2.9KInsights From Our EditorsIs a 3-Day Workweek for Full-Time Employees Right for Your Practice?
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Nov. 9, 2022 A five-day workweek is what most of us are...
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1.8KStaff ManagementStaff Management Changes that Reduced Accounts Receivables By 50%
Improving staff engagement & productivity with two key training strategies.
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2.3KInsights From Our EditorsA Valued Employee Asks for a Wage Increase. How Should You Respond?
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Oct. 12, 2022 If a high-performing employee asks for a wage increase,...
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923News Briefs ArchiveWhy October Is Now a Special Time for Office Managers & Administrators
A month devoted to appreciating office managers & administrators.
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1.2KInsights From Our EditorsWhy Your Next Great Employee Could Be Someone You Currently Wouldn’t Think of Hiring
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 21, 2022 Homelessness, criminal record, and other aspects of a person’s...
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1.4KInsights From Our EditorsDo This to Proactively Manage “Quiet Quitting”
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD Sept. 14, 2022 “Quiet quitting” is a new name for an old...
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1.3KStaff Management3 Resources that Transformed How I Train Staff
Resources to simplify & strengthen staff training.
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583Patient ExperienceThe Actions We Took to Ensure Consistency in Our Patients’ Care & Experience
Creating a consistently better experience for patients.
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3.6KFrames3 Eyewear Styling Strategies Proven to Increase Multi-Pair Sales 70%
A better way to train opticians to work with patients.
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2.3KPractice Management3 Ideas from Outside Optometry Stoking My Practice’s 20% Year-Over-Year Revenue Growth
Fresh ideas to change your patient care & profitability.
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2.1KInsights From Our Editors
Dos & Dont’s for Negotiating Job Offers
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD June 22, 2022 When negotiating job offers, you want to arrive at...
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1.6KNews Briefs ArchiveWhat You Need to Know About Likely Proposed Overtime Rule for Employers
Guidance on a new likely proposed rule from the Department of Labor.
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1.8KInsights From Our Editors4 Trends Shaping Our Workplace
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD May 18, 2022 The workplace is changing, thanks to the pandemic and...
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953News Briefs ArchiveNew Marketplace-Based Employee Benefits Solution Launched
A solution to help you provide benefits to your employees.
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2.4KStaff Management4 Ways to Follow Ted Lasso’s Lead to Create Engaged & Productive Employees
What Ted Lasso can teach us about creating a fun workplace.
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2.6KOffice EnvironmentThe Front-Desk Renovation Enabling 80% Self Check-In & 1 Fewer Employee
The front-desk transformation pleasing patient & improving efficiency.
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2.3KStaff ManagementThe Biannual Staff Meetings Powering a Practice with a $500+ Per Patient Revenue
Staff meetings that produce measurable results.
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1.7KInsights From Our EditorsReader Survey Results: This Is How Many of You Close for Lunch
By Mark Wright, OD, FCOVD, and Carole Burns, OD, FCOVD March 16, 2022 Closing for lunch can offer a nice midday break...
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1.8KPractice Management
3 Strategies We Use to Overcome Independent Optometry’s 3 Toughest Challenges
By Miki Lyn Zilnicki, OD, FCOVD, and Jessica Licausi, OD, FAAO, FCOVD March 2, 2022 Sustaining a profitable independent practice is an...
