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  • 1.7K
    Staff Management

    Staff Retreats: Teambuilding and Talent Enhancement Tool

    By Mike Rothschild, ODA purposeful, well organized staff retreat can offer teambuilding and important planning for a more profitable future. An upcoming...

  • 1.8K
    Staff Management

    On a Mission: Craft a Mission Statement to Reach Practice Goals

    By Thomas F. SteinerAn effective mission statement will guide your practice on the path to profitability.

  • 1.7K
    Staff Management

    Put Me In, Coach: How Professional Coaching Can Make You a Winning Team

    By Kristen Bentley, OD, CPCCProfessional coaching can motivate both you and your staff. How coaching services can pay off big time.

  • 1.3K
    Staff Management

    Encourage Positivity: Re-Focus or Eliminate Negative Employees

    By Rachael Click, ODEmployees with a positive attitude create an office with a positive vibe--which patients respond to. Encourage an upbeat staff,...

  • 1.3K
    Staff Management

    Can a Business Recover from Bedbugs? Yes–with an Effective Staff Response

    By Brian Chou, OD, FAAOIt's not a mistake that sinks you with patients; It's a staff that doesn't know service recovery. Here’s...

  • 1.6K
    Staff Management

    Your Staff: Top Source of New Ideas for Improvement

    By Laurie L. Sorrenson, OD, FAAOYour staff is a wellspring of new ideas, so solicit their ideas with a staff survey. Then...

  • 1.6K
    Staff Management

    Train Employees to Provide Consistently Superior Service

    By Elaine Happ, OD, and Melonie Carlson, CPOAHire employees according to baseline qualifications, then train them to maximize their potential. This pays off...

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