All employee Articles

  • 2.4K
    Staff Management

    Monthly Bonuses: Incentivize Employees to Boost Revenues

    By Andrew J. Neukirch, ODReward employee performance with a monthly sales-based bonus system. Share practice growth with staff and review same-month revenue...

  • Staff Management

    Staff Education: CE Pays Off

    By Kenneth Sakazaki, ODInvesting in continuing education for office staff pays off in improved service to patients and an enhanced practice brand....

  • 1.8K
    Staff Management

    Increasing Commitment: Four Keys to Retaining Valued Employees

    By Melanie J. Denton, OD, FAAOand Paul Johnson, MBA, PhDRetaining and developing valued employees is critical to delivering superior care--while losing employees...

  • 1.4K
    Staff Management

    Manager vs. Friend: Strike a Balance With Employees

    By Diane Palombi, ODManaging employees well means striking a balance between being their manager and their friend. Be enough of a manager...

  • 1.9K
    Staff Management

    Climb the Associates Ladder: Seven Steps Toward Ownership

    By Chad Fleming, OD, FAAOFor an associate intent on a partnership, performing seven steps well adds value to the practice—and gets you...

  • Staff Management

    Seeking Topnotch Colleagues? Look Beyond Their Academic Record

    By Brian Chou, OD, FAAOLooking for new staff members? Look past their academic record and grade point average. The best employees often...

  • 1.4K
    Staff Management

    Strategies to Thank Staff–and Spur them to Greatness

    By Cheryl G. Murphy, ODUtilize positive reinforcement with a simple thank you to staff. It makes staff feel appreciated, and that’s reflected...

  • 1.2K
    Staff Management

    We’re Family: But Is She a Good Employee?

    By Diane Palombi, ODHiring family members seems appealing because you know and trust them. But carefully consider potential complications before you put...

  • 2.0K
    The Optometric Minute

    Understand Your Core Competency…then Outsource!

    Carl Spear, OD, FAAO, owner of Sight and Sun Eyeworks in Pensacola, Fla., advises that a practice must recognize what it is...

  • Staff Management

    Optician Job Applicants Falling Short? You’re Not Alone.

    By Brian Chou, OD, FAAOApplicants for optician often are disappointing. How are you ensuring a sufficient screening process to weed out those...

  • 2.5K
    Staff Management

    Salary Negotiations: Make it Mutually Benefical for Owner and Associate

    By Eric M. White, ODSalary negotiations between a new associate and a practice owner can benefit both parties. Here are tips from...

  • 2.4K
    Staff Management

    Attitude of Gratitude: Show Appreciation to Patients

    By Rachael Click, ODApproaching your work with gratitude for your chance to serve patients will generate a positive patient experience and better...

  • 2.4K
    Staff Management

    Lessons for the Optometric Practice from Ritz-Carlton

    By Jeffrey W. Robertson, ODand Jennifer C. Lane, ODThe Ritz-Carlton Hotel Company has legendary service, which it has put into a training...

  • 2.5K
    Staff Management

    Front Desk Training: Prepare Staff for Challenging Conversations

    By Ally Stoeger, ODYour front desk is ground zero for uncomfortable conversations with patients. Train staff how to successfully handle these encounters.

  • Staff Management

    Comprehensive Training: Prepare Every Employee to Deliver Superior Service

    By Gerald A. Eisenstatt, OD, MBAOffer comprehensive training for each new employee to ensure every staff member can deliver the best possible...

  • 1.3K
    Staff Management

    Needed: Competent AND Personable Staff

    By Diane Palombi, ODYour staff is the face of your practice. If that face isn't high-performing and pleasant, don't expect patients to...

  • 1.3K
    Staff Management

    Implement Objective Performance Assessments with Online Tools

    By Stuart J. Thomas, OD, and Ellen Byrum-Goad, LDONew online tools are available to aid your management of staff enabling you to better...

  • Staff Management

    Leadership Slam-Dunk: Lessons for ODs from Coach Jimmy Valvano

    By Ken Krivacic, OD, MBAHere’s how to score points in superior staff management and long-term practice profitability.

  • 1.5K
    Staff Management

    Employee Management How-To: Increase Staff Engagement

    By Thomas F. SteinerDirector of Research, Review of Optometric BusinessA major Gallup study of the American workforce demonstrates that staff “engagement” is...

  • 2.0K
    Staff Management

    Training Pays Back

    By John Seegers, EdMOD-owners tend to think of investments as just real estate or instrumentation. Just as important is the investment you...

  • 1.4K
    Staff Management

    How Engaged is Your Staff with Practice Goals?

    By Thomas F. SteinerDirector of Research, Review of Optometric BusinessA major Gallup study of the American workforce demonstrates that staff “engagement” is...

  • 1.5K
    Staff Management

    Personality Assessments: Essential Tools to Help in Hiring Decisions

    By Ken Krivacic, OD, MBAGreat staff is key to profitability. Personality assessments are a great tool to help you identify job candidates...

  • 1.5K
    Staff Management

    Incentivize Staff with Bonuses: Take the Team Approach

    By Gina M. Wesley, OD, MS, FAAOIncentivizing staff with bonuses works. It benefits the practice most when you take a team approach.

  • 3.2K
    Staff Management

    Appointment Book Sabotage: Is Your Staff Booking Fake Patients?

    By Cheryl G. Murphy, ODIs your staff booking fake patients? Know the signs and responses to deal with this all-too-common optometric employee...

  • 2.0K
    Staff Management

    Staff Retreats: Focus on Goals to Enhance Patient Care and Revenues

    By Ken Krivacic, OD, MBAStaff retreats are vital for goal-setting—and can elevate the level of staff performance. Take the time, do it...

  • 2.2K
    Staff Management

    MBA Staff Management Survey: Key Findings and Your Action Plan

    By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVDStaff management—especially hiring-- is one of the most challenging tasks for practice owners....

  • 1.4K
    Staff Management

    Off-Site Retreats: Tune-Up Your Practice Performance

    By Amir Khoshnevis, ODAn off-site executive or staff retreat can sharpen your practice's focus. Here are the elements to make it work.

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