All employee Articles

  • 2.0K
    Staff Management

    Empower Employees to Solve Problems, Free Up OD Time

    By Mike Rothschild, ODMay 4, 2016When a staff is empowered to make decisions and solve problems, it frees up the doctor's time...

  • 4.2K
    Staff Management

    What the Ritz-Carlton Teaches Us About Motivating Staff

    By Jennifer Jabaley, ODMarch 30, 2016A motivated staff is a well performing staff. How do you incentivize your staff to deliver the...

  • 1.8K
    Staff Management

    Manage Staff Schedules for Cost-Efficiency & Full Coverage

    By Stuart J. Thomas, OD, and Ellen Byrum-Goad, LDOApril 6, 2016Manage staff schedules and cross-train for an efficient office where costly service breakdowns...

  • 1.6K
    Staff Management

    How Much Friendship is Too Much with Your Employees?

    By Jennifer Jabaley, ODFeb. 24, 2016Establishing friendly relations with your staff is important to encourage a positive work environment, but how much...

  • Staff Management

    Delegation Dos and Don’ts

    By Robert L. Bass, OD, FAAOMarch 9, 2016Free up revenue-producing doctor time by delegating key tasks—but know when to hand-off and when...

  • 1.9K
    Staff Management

    Apply Strategies to Recruit & Retain High-Performing Employees

    By Ken Krivacic, OD, MBAFeb. 17, 2016Recruiting high-performing employees requires a strategic plan. Retaining them requires good management. The payoffs are stability...

  • 6.4K
    Staff Management

    Tie Staff Bonuses to Performance to Build a Sense of Ownership

    By Troy Humphreys, OD, FAAOFeb. 10, 2016Staff bonuses can motivate performance--and they work best when tied to bottom line profits. See how...

  • 1.6K
    Staff Management

    Hire an Administrative Manager to Grow Your Practice

    By Beverly Jue-Smith, OD, MBAJan. 13, 2016As a practice grows, adding an administrative manager can free up the OD to generate revenues....

  • 2.1K
    Staff Management

    Nine Keys to Managing Millennial Employees

    By Thuy-Lan Nguyen, ODDec. 9, 2015Effectively managing Millennials requires a new approach to training, motivating and rewarding employees. Build a dynamic staff...

  • 2.1K
    Staff Management

    Seven Key Steps to Hire & Develop the Right Associate

    By Chad Fleming, OD, FAAODec. 2, 2015Hiring a new associate OD can fulfill your growth plan. Follow a seven-step process for effective...

  • 1.6K
    Staff Management

    Profit by Instituting Staff-Generated Ideas for Improvement

    By Dave Anderson, ODOct. 28, 2015Achieve practice growth by involving staff in the business, instituting their ideas to improve processes and profits—and...

  • 2.4K
    Staff Management

    Equip Your Optical Manager to Take Sales to Next Level

    By Beverly Jue-Smith, OD, MBAOct. 14, 2015Your optical provides two-thirds of your practice revenues. Having a dedicated optical manager—and equipping them for...

  • 2.2K
    Staff Management

    Improve Your Practice–and the Profession–with Externs

    By Thuy-Lan Nguyen, ODOct. 7, 2015Employing externs in your practice helps build a new optometrist's career, and adds an additional resource to...

  • 1.3K
    Staff Management

    Four Solutions to Workplace Conflict

    By Jennifer Jabaley, ODAugust 12, 2015Workplace conflict sometimes requires creative solutions to resolve--and even sometimes prevent in the first place.

  • 1.2K
    Staff Management

    Master the Art of Delegation in Your Practice

    By Diane Palombi, ODSept. 2, 2015You trust your employees with keeping your practice running efficiently, but they may need more guidance--and oversight--than you...

  • 3.3K
    Staff Management

    Develop a Winning Staff with a System to Reward All Employees

    By Chad Fleming, OD, FAAOJuly 8, 2015Maximize productivity and morale with a production incentive model that rewards everyone in the practice when...

  • Staff Management

    Job Interview Q&A: Nine Legal Snafus and How to Avoid Them

    By Pamela Miller, OD, FAAO, JD, FNAPJuly 1, 2015Asking a simple question the wrong way can potentially lead to a costly and...

  • 1.3K
    Staff Management

    Put the Right Employee in the Right Job

    By Gina M. Wesley, OD, MS, FAAOJune 10, 2015Increase office efficiency and staff motivation by matching employees' strengths and weaknesses with fitting job...

  • 2.1K
    Staff Management

    Create a System to Build a High-Performing Staff

    By Chad Fleming, OD, FAAOApril 22, 2015Build an efficient, high-performing staff by creating a system for recruiting, screening and interviewing potential new...

  • 1.7K
    Staff Management

    OD & Staff: Project a Unified Practice Message

    By Carmela Abraham, ODApril 1, 2015Establishing protocols for communication and appearance provides your patients with a clear sense of the medical services...

  • 1.5K
    Staff Management

    Manage Employees Effectively with Staff-Only Web Page

    By Chad Fleming, OD, FAAOApril 1, 2015An employees-only page on your practice web site is an effective training and management tool. Use...

  • 3.0K
    Staff Management

    Delegate Duties to a Clinic Manager

    By Beverly Jue-Smith, OD, MBAMarch 25, 2015Delegating management of the clinic staff, exam rooms and contact lens area frees the doctor to...

  • 4.2K
    Staff Management

    Should Your Employees Wear Uniforms?

    By Diane Palombi, ODMarch 4, 2015Uniforms and scrubs send a professional message to patients, and they affect how employees see themselves within...

  • 2.4K
    Staff Management

    Train New Hires to Succeed

    By Beverly Jue-Smith, OD, MBAFebruary 18, 2015Effective training equips a new hire to contribute to practice growth goals--right from the start. Good...

  • 1.6K
    The Optometric Minute

    Engage Staff in Tracking Practice Performance

    Aaron Lech, OD, FAAO, of ClearVue Eye Care in Roseville, Calif., believes that staff commitment is greatly heightened by engaging staff in...

  • 1.6K
    Staff Management

    Associate’s Departure: Plan Well, Continue Thriving

    By Gina M. Wesley, OD, MS, FAAOThe loss of an associate can be disruptive. Plan ahead to avert a practice crisis.

  • 1.4K
    The Optometric Minute

    Broaden Your Services By Adding an Associate

    Eric M. White, OD, of Complete Family Vision Care, in San Diego, Calif., recently brought in an associate after practicing solo for...

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