The Optometric Minute

Staff Communications: Fruitful Staff-Patient Phone Conversations

ROB Optometric Minute
Video Series

Amir Khoshnevis, OD, of Carolina Family Eye Care, in Charlotte, N.C., trains his staff to not only answer a patient’s questions over the phone, but to understand the real patient need that underlies the questions. Understanding the real reason for the call, he stresses, makes a phone conversation patient-centric and provides opportunities for the patient to come into the office to have their needs addressed.

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