ROB Optometric Minute Video Series
Amir Khoshnevis, OD, of Carolina Family Eye Care, in Charlotte, N.C., trains his staff to not only answer a patient’s questions over the phone, but to understand the real patient need that underlies the questions. Understanding the real reason for the call, he stresses, makes a phone conversation patient-centric and provides opportunities for the patient to come into the office to have their needs addressed.