Brian Chou, OD, FAAO, of EyeLux Optometry in San Diego, describes how his office is designed for optimal patient flow and efficiency. The practice has a “reception area,” not a “waiting room,” so patients get a positive message. Pre-testing rooms and exam lanes are outfitted identically and electronically connected to make patient time with the doctor meaningful. In the dispensary, each optician is equipped to take patient from frame and lens selection to checkout right at their own station.
