News Briefs Archive

Microsoft’s Newest Healthcare AI Release

March 29, 2023

Microsoft has introduced Dragon Ambient eXperience (DAX) Express, an an automated clinical documentation application integrated into doctors’ workflow “that is the first to combine proven conversational and ambient AI with the advanced reasoning and natural language capabilities of OpenAI’s GPT-4,” according to Tom McGuinness, Corporate Vice President, Global Healthcare & Life Sciences, Microsoft, and Diana Nole, Executive Vice President and Healthcare General Manager, Nuance. They announced the news on the company’s blog on March 20.

Measurable outcomes they expect from this technology include:
  • Relieving workforce burnout – “Our solutions are proven to lead the industry in addressing this seemingly intractable problem – with physicians reporting up to 70 percent reduction in feelings of burnout and fatigue.”
  • Supporting specialty workflows – “From surgeons to radiologists, our solutions analyze vast amounts of patient data, deliver workflow automation, facilitate reporting and communication, and provide AI insights that support more informed decision-making, planning and treatment—improving radiologist efficiency by 50 percent and reducing time-to-intervention by 74 percent.”
  • Improving adherence – “By analyzing data to uncover findings, simplifying patient and physician communication, and providing comprehensive care plan tracking, our solutions deliver a 52 percent improvement in follow-up adherence.”
  • Increasing access to care – “Our automated clinical documentation solutions give back time to clinicians who often choose to see more patients, adding five appointments per average clinic day – enabling clinicians to provide their best care to more people.”
  • Enhancing patient engagement – “AI-powered chatbots are just one example of how AI is providing patients with quick and accessible information using built-in medical knowledge bases and triage protocols, which can trigger seamless handoff from bot interaction to a doctor, nurse or support agent. And, by delivering consistent and contextually relevant patient experiences, healthcare organizations are realizing 30 percent increases in patient self-service rates and 50 percent reductions in patient support costs.”

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