The Optometric Minute

Increase Capture Rate with a Good Doctor-to-Staff Hand-Off

Larry Wan, OD, of Family Eyecare Center in Campbell, Calif., believes that many practices can increase their eyewear capture rate by concentrating on always providing an effective handoff from exam room to dispensary. By explaining in specific detail your recommendation to the office staff–in front of the patient–you eliminate any confusion, and you re-emphasize to the patient the benefits they will receive.

 

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