FocalCenter, a provider of eyecare patient experience metrics, announced completion of its validated and standardized eyecareScore survey. This measuring instrument enables eye doctors, clinics, optical retailers, or vision plans a standardized method for determining how their patients’ experiences compare to their peers and over time.
eyecareScore is a visit-specific patient experience measure developed with the latest survey science methodology. focalCenter has identified the key touchpoints and best questions to ask about the eyecare experience. The qualitative development of eyecareScore included a comprehensive literature search, consumer focus groups, polling eyecare experts, and reviewing patient cognitive interviews. Quantitative testing included psychometric and statistical analysis of potential questions for reliability and validity, while population sampling and normative studies set the eyecareScore benchmarks.
“eyecareScore was created to measure, understand and improve patient experience outcomes for eye doctors, clinics, vision centers, optical retailers and vision plans. This benchmarked, standardized tool enables providers to track and build their reputations on their own terms. eyecareScore is a welcome science-based alternative to the non-standardized, un-validated questionnaires. It serves as a weighty countermeasure to the all too common unsolicited ratings,” says Ron Krefman, OD, FAAO, CEO of focalCenter. “Given the trend in healthcare to evidence-based reporting of outcomes, the science behind eyecareScore brings the latest innovations in patient experience measures to the eyecare community.”
eyecareScore’s benchmarks and metrics enable comparisons of key patient experiences, drivers of satisfaction and advocacy. Psychometric analysis enabled focalCenter to develop questionnaire composites within eyecareScore for simpler and more reliable reporting. For example, “accessScore” is a single metric that encompasses six performance measures around “scheduling,” “waiting,” etc. eyecareScore encompasses additional composites: “drScore,” “opticalScore,” and “planScore.”
FocalCenter will be launching the copyrighted eyecareScore survey as an online subscription tool during the second quarter of 2012.