EyeMed Vision Care’s customer call center has earned the “Certified Center of Excellence” designation from BenchmarkPortal for 2011, the second year in a row. BenchmarkPortal also ranked EyeMed’s call center 12th among the best call centers in the nation in its Center of Excellence Top 100 for 2010.
BenchmarkPortal is a research and education organization for customer access issues and its Center of Excellence recognition is a prestigious award in the customer support industry.
EyeMed achieved its overall 12th ranking based on high levels of customer satisfaction and overall operational excellence, the statement said. There are more than 20,000 call centers in the U.S. “On an objective, metrics-driven basis, EyeMed’s center is clearly one of the best in the industry,” says Bruce Belfiore, CEO, Benchmark Portal. “Call centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.”
EyeMed President Liz DiGiandomenico adds, “EyeMed’s Customer Care Center is one of the most important ways we support our members, clients and providers. Our second consecutive “Center of Excellence” designation underscores the commitment and passion of our service representatives and management. We’ve invested in advanced technologies and training to provide our service agents the tools they need to give our customers the best service levels in the vision benefits industry.”
Mason, Ohio-based EyeMed Vision Care is a part of Luxottica and a leading vision benefits organization with 30 million funded members through 7,600 employers and healthcare companies across the U.S. In addition, EyeMed supports vision discount programs for some of the nation’s largest membership and managed care organizations, reaching over 100 million discount members.
