By Anita Mizrachi,
August 9, 2017
Offering patients a premium experience is important to our practice, so we choose to only sell premium spectacle lenses. We want the glasses they purchase from us to exceed their expectations.
It’s for that reason that we sell nearly all the precision ZEISS products, including the DriveSafe, Digital and Individual 2 Progressive lenses. We show patients how we can specialize our prescriptions for exactly what they need throughout their lives.
Enhance Driving Safety
As the lead optician at Dr. Melman’s Eyeland in New Jersey, I review with patients what the doctor discussed with them in the exam room, such as their profession and daily activities, like long periods of time on the road driving. Many patients are unaware that there are spectacle lenses designed especially for enhancing vision on the road.
I might say: “Robert, it looks like you spend over two hours a day on the road commuting for work. It’s important that you have optimum vision when driving, both for yourself and others. I see the doctor prescribed the ZEISS DriveSafe lens. That’s a great lens for making sure you see everything you need to see on the road. It cuts down on glare, so you get a better view of everything around you.”
Optimize Digital Device Use
Patients may not realize that the amount of time they spend, not just on their computer, but on their phones and tablets, could be leading to digital eye fatigue, and could even be harming their eyes.
If I see that the patient told the doctor that they spend all day in front of a computer at work, in addition to owning a smartphone and tablet, I always talk about the benefits of the ZEISS Digital Lens. In addition to protecting against harmful blue light, the lens has an anti-reflective coating that cuts down on eye strain.
I might say: “Lucy, you spoke to the doctor about how you usually spend 9-10 hours every weekday on the computer at work, and also have a smartphone and a tablet, which you typically keep in your purse, and look at during breaks. That’s on top of your use of the smartphone and tablet at night and on the weekends. That’s a lot of strain on your eyes.
You said that at the end of the day your eyes feel tired, and that your eyes also often feel dry after working at your computer for several hours. Like the doctor explained, that points to the need for glasses designed especially to reduce what we call digital eye strain. The ZEISS Digital Lens is a lens that we think would be perfect for you. It will make your eyes feel more comfortable, and might even help protect your eyes. Research is emerging that the light emitted from digital devices, called blue light, might contribute to eye diseases, like macular degeneration. This lens may help protect your eyes from those diseases.”
Glasses Especially for the Way You See
Patients want a pair of glasses that they can’t get can’t get online, or from many of your competitors. Providing customized glasses is easier for us with ZEISS iProfiler and iScription technology, which are part of the ZEISS Essential Line of equipment.
We are able to create prescriptions that are specific to how each patient sees. The patient can easily take a traditional eyeglasses prescription to another optical seller to fulfill. But it’s much harder to take a custom prescription created in your office, and then find another seller who can provide them with those glasses.
The iProfiler uses Wavefront technology to generate a visual profile of both eyes in just 60 seconds. The iScription technology then is able to create an individualized prescription to 1/100th of a diopter. The prescription is so precise that aberrations in patients’ vision–unique to each patient–are accommodated for, maximizing both day- and night-time driving.
I might say: “We can create glasses for you that are specifically for the way you see. Every person has small differences, or aberrations, in their vision that are unique to them. We have technology in our office that can help us create glasses that accommodate for those individual aberrations, so your vision is much sharper and clearer than it would be with the kind of glasses you would buy online, or from a chain store.”
We know our patients are happy with our premium approach to eyewear because we follow-up with a survey sent to each patient following their visit. We have an 85-90 percent satisfaction rate with our ZEISS products. That’s the kind of high-quality product and patient experience that we want to be associated with.
To emphasize our alignment with ZEISS’s premium lens brands, we give patients ZEISS-branded pouches and cleaning cloths for their glasses. If you were buying a car, would you just to go the lot and pick any car, or would you know what make and model you were interested in? We want our patients to remember the exact kind of glasses they purchased from us, so they remember where they got that particular pair of glasses they love so much. In the end, it’s really about the comprehensive ZEISS experience.