Staff Management

  • 3.4K

    Adding an Associate: 26 Advantages

    By Peter G. Shaw-McMinn, ODApril 29, 2015Adding an associate adds many advantages to an optometric practice, including better patient care, with more...

  • 3.1K

    Create a System to Build a High-Performing Staff

    By Chad Fleming, OD, FAAOApril 22, 2015Build an efficient, high-performing staff by creating a system for recruiting, screening and interviewing potential new...

  • 2.6K

    OD & Staff: Project a Unified Practice Message

    By Carmela Abraham, ODApril 1, 2015Establishing protocols for communication and appearance provides your patients with a clear sense of the medical services...

  • 2.3K

    Manage Employees Effectively with Staff-Only Web Page

    By Chad Fleming, OD, FAAOApril 1, 2015An employees-only page on your practice web site is an effective training and management tool. Use...

  • 3.9K

    Delegate Duties to a Clinic Manager

    By Beverly Jue-Smith, OD, MBAMarch 25, 2015Delegating management of the clinic staff, exam rooms and contact lens area frees the doctor to...

  • 5.7K

    Should Your Employees Wear Uniforms?

    By Diane Palombi, ODMarch 4, 2015Uniforms and scrubs send a professional message to patients, and they affect how employees see themselves within...

  • 3.3K

    Train New Hires to Succeed

    By Beverly Jue-Smith, OD, MBAFebruary 18, 2015Effective training equips a new hire to contribute to practice growth goals--right from the start. Good...

  • 2.2K

    Associate’s Departure: Plan Well, Continue Thriving

    By Gina M. Wesley, OD, MS, FAAOThe loss of an associate can be disruptive. Plan ahead to avert a practice crisis.

  • 3.4K

    Five Scripts to Increase Use of Patient Financing–and Boost Optical Sales

    By Gary M. Freestone, OD, and Charla ThrashDetailed scripts equip your staff to talk to patients about financing options. More use of...

  • 2.0K

    Fund Your Staff’s Continuing Education: Your Practice Will Benefit

    By Laurie L. Sorrenson, OD, FAAOPaying for the continuing education of your staff is the gift that keeps giving--to your practice. A...

  • 3.4K

    Monthly Bonuses: Incentivize Employees to Boost Revenues

    By Andrew J. Neukirch, ODReward employee performance with a monthly sales-based bonus system. Share practice growth with staff and review same-month revenue...

  • Staff Education: CE Pays Off

    By Kenneth Sakazaki, ODInvesting in continuing education for office staff pays off in improved service to patients and an enhanced practice brand....

  • 2.8K

    Increasing Commitment: Four Keys to Retaining Valued Employees

    By Melanie J. Denton, OD, FAAOand Paul Johnson, MBA, PhDRetaining and developing valued employees is critical to delivering superior care--while losing employees...

  • 2.1K

    Manager vs. Friend: Strike a Balance With Employees

    By Diane Palombi, ODManaging employees well means striking a balance between being their manager and their friend. Be enough of a manager...

  • 2.8K

    Climb the Associates Ladder: Seven Steps Toward Ownership

    By Chad Fleming, OD, FAAOFor an associate intent on a partnership, performing seven steps well adds value to the practice—and gets you...

  • Seeking Topnotch Colleagues? Look Beyond Their Academic Record

    By Brian Chou, OD, FAAOLooking for new staff members? Look past their academic record and grade point average. The best employees often...

  • 2.2K

    Strategies to Thank Staff–and Spur them to Greatness

    By Cheryl G. Murphy, ODUtilize positive reinforcement with a simple thank you to staff. It makes staff feel appreciated, and that’s reflected...

  • 4.0K

    Optician Management: Track and Measure Consistently

    By Laurie L. Sorrenson, OD, FAAOThe performance of your opticians ties directly to your practice's bottom line. Carefully track and motivate these...

  • 1.8K

    We’re Family: But Is She a Good Employee?

    By Diane Palombi, ODHiring family members seems appealing because you know and trust them. But carefully consider potential complications before you put...

  • Delegate: Manage an Office to Run Without You

    By Brian Chou, OD, FAAOManage an office that can function well even if you are not there in person. You can become...

  • Optician Job Applicants Falling Short? You’re Not Alone.

    By Brian Chou, OD, FAAOApplicants for optician often are disappointing. How are you ensuring a sufficient screening process to weed out those...

  • 4.3K

    Salary Negotiations: Make it Mutually Benefical for Owner and Associate

    By Eric M. White, ODSalary negotiations between a new associate and a practice owner can benefit both parties. Here are tips from...

  • 2.3K

    Optical Staff Reimbursement: Time for Tips from Patients?

    By Ally Stoeger, ODChances are your optical staff is not as well paid as you would like. Is it time to solicit...

  • 3.7K

    Attitude of Gratitude: Show Appreciation to Patients

    By Rachael Click, ODApproaching your work with gratitude for your chance to serve patients will generate a positive patient experience and better...

  • 3.8K

    Lessons for the Optometric Practice from Ritz-Carlton

    By Jeffrey W. Robertson, ODand Jennifer C. Lane, ODThe Ritz-Carlton Hotel Company has legendary service, which it has put into a training...

  • 3.7K

    Front Desk Training: Prepare Staff for Challenging Conversations

    By Ally Stoeger, ODYour front desk is ground zero for uncomfortable conversations with patients. Train staff how to successfully handle these encounters.

  • Comprehensive Training: Prepare Every Employee to Deliver Superior Service

    By Gerald A. Eisenstatt, OD, MBAOffer comprehensive training for each new employee to ensure every staff member can deliver the best possible...

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