By Brian Chou, OD, FAAOEstablish an internal staff communication system--spoken or electronic--to diminish appointment bottlenecks and staff misunderstandings and to keep patients...
By Pamela Miller, OD, JDBy carefully choosing your words when placing recruitment advertising and conducting job interviews, you can find the best...
Your front desk staff can be an essential bridge between you and your patients--or they can put you at risk of a...
Before you add an associate doctor to your practice, take legal measures to safeguard both your interests and the new associate's.
By Daniel AbramsonYou can inspire improved job performance and increase employee loyalty--and stave off an employee exodus as the economy improves--by actively...