Staff Management

  • 3.2K

    Associate Acumen: Prepare Well When Adding a Doctor

    By Gina M. Wesley, OD, MS, FAAOBefore adding an associate, calculate your scheduling wait time and space requirements—then compute the additional services...

  • 2.6K

    Optometric Alliances: A Primary OD and Staff Education Tool

    By Edwin Liu, ODOptometric alliances are now leading sources of OD and staff education. Joining an alliance—and accessing their educational resources—can lead...

  • 3.3K

    Executive Review: Assess and Improve Practice Performance

    By Rachael Click, ODCollaborate with staff to assess practice achievements and shortcomings, and plan staff and doctor performance improvements for the next...

  • 1.6K

    Implement Long-Lasting Change–with the Right Management Approach

    By Laurie L. Sorrenson, OD, FAAOFor long-lasting, positive change, have staff members embrace new ways of serving patients and new business processes.

  • 4.6K

    Ramp Up Staff Education by Inviting Reps to Staff Meetings

    By Rachael Click, ODAccess a powerful--and free--staff education resource: invite frame and lens representatives and other business partners to join staff meetings...

  • 3.1K

    Take Your Practice to Optometric Conferences–and Make it Pay Off

    By Rajeev Raghu, OD, FAAOTaking your whole staff to optometric conferences is costly, but the gains can be great. The key: Plan...

  • Staff Performance Booster Shots: Continuously Evaluate Progress and Review Annually

    By Larry Golson, ODOffer a thorough orientation for new hires. When your entire staff focuses on educating a new employee, it pays...
  • 2.8K

    Micromanagement Tamer: Know Your Personality

    By Laurie I. Sorrenson, OD, FAAOThe first step in avoiding micro-managing employees: Assess your own personality and management tendencies.

  • 5.1K

    Become Practice CEO: Create an Office that Runs Without You

    By Justin Bazan, ODCreate protocols for an office that operates efficiently whether you are on site or not. With technology, you can...

  • 3.4K

    Deliver Great Service with Staff Policies Based on Your Mission Statement

    By April Jasper, OD, FAAOCreate and enforce staff policies that enhance the patient experience. To make it work, involve staff in the...

  • Make Your Office Harassment-Free: The How-To’s

    By Pamela Miller, OD, JDCreate a respectful office environment—and protect your practice from legal entanglements—by understanding harassment law and educating your staff...
  • 2.3K

    Update Your Optometric Skills–and Revive Your Professional Passion

    By Laurie Sorrenson, OD, FAAOKeep your skills current to best serve your patients and practice—and stay excited about practicing optometry.

  • Be Comprehensive in Orientation for New Hires

    By Larry Golson, ODOffer a thorough orientation for new hires. When your entire staff focuses on educating a new employee, it pays...
  • 3.0K

    Your Reference-Checking Checklist

    By Daniel Abramson, CTSCheck references to establish a proven track record of success for each employee you hire. This is not an...

  • 2.8K

    Is Optometry a Good Family Business?

    By Cheryl Murphy, ODODs frequently go into practice with a parent, son or daughter. Is this the best way to go? Here...

  • 3.1K

    10 Common Interview Blunders that Hiring Managers Make

    By Daniel Abramson, CTSA poor hiring decision can be very costly to a small business like an optometric practice. Here are 10...

  • 2.7K

    Put the Right Employee in the Right Job

    By Sherin George, ODA practice may have good people—but in the wrong places. Analyze employee strengths and weaknesses, then fine-tune their roles.

  • 4.9K

    Staff Retreat: Team Building and Goal Setting

    By Yoongie Min, ODA staff retreat can be a powerful tool to motivate your staff and focus them on setting and fulfilling...

  • 2.5K

    Strategic Multitasking: Save Yourself Hours

    By Walt West, ODIncrease efficiency and profitability with strategic multitasking. By planning ahead, you can make rewarding use of idle moments.

  • 3.7K

    For a High-Performing Staff, Hire Applicants with Service Hearts

    By Laurie Sorrenson, OD, FAAOWhen hiring, seek applicants with an innate desire to help your patients and take your practice to the...

  • 3.8K

    Safeguard Your Practice with Employee Background Checks

    By Daniel Abramson, CTSPutting prospective employees through a professional background check costs less than $50 per person. For that minimal spend, you...

  • 3.0K

    Delegate Tasks to Staff for Greater Efficiency and Profitability

     By Gina Wesley, ODDelegate tasks to staff—then spend those freed-up hours serving patients and generating revenues for the practice. Here are top...

  • 3.5K

    Avoid Pre-Testing Bottlenecks

     By Ryan Wineinger, ODPre-testing occupies a major portion of a patient visit. Time is money. Schedule strategically to avoid long wait times.

  • 2.7K

    Carefully Consider Factors Before Taking on an Associate or Partner

     By Laurie Sorrenson, OD, FAAOSuccessful ODs usually take on a partner or associate, but partners aren’t for every doctor, and associates must...

  • 3.8K

    Compressed Doctor Schedule=Improved Profitability

     By Gina Wesley, OD, MS, FAAOCompress your schedule to put you and your staff in “patient exam mode” for shorter, more profitable...

  • 5.5K

    Assess Personal Characteristics in Initial Hiring Interview

     By Larry Golson, ODIn an initial hiring interview, ask candidates questions that reveal the kind of person you may be adding to...

  • 4.2K

    Your Top Staffing Mistakes–and How to Fix or Avoid Them

     By Mike Rothschild, ODYou can improve staff productivity by becoming aware of--and correcting--common staffing mistakes. Learn ways to maintain open lines of...

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