1. I couldn’t ask for a better staff–they are high-achieving self-starters whom patients love 2. I’m mostly satisfied with my staff but...
Asked how heavily they use social media to promote their practice, 32 percent of ROB readers say the doctor or a staff...
1. Training doctors and staff to use properly and consistently 2. Meeting federal Meaningful Use requirements 3. Choosing the right system for...
Asked about the optical dispensary nicety that makes the most difference to the patient experience, 50 percent of readers cite ample counter...
Someone on staff or even the doctor posts every day to one or more social media sites Once a week someone from...
Asked about their most effective employee training tool, 50 percent of ROB readers cite job shadowing while 25 percent say there is...
Full-length mirrors Soft, complimentary lighting Ample counter space with seating for patients to work with opticians Seating for accompanying friends and family
Formal continuing education programs Job shadowing with seasoned employees On-the-job teachable moments Vendor-assisted education (such as by frame and contact lens vendors)
Asked what puts children patients at ease at the eye doctor’s office, 79 percent of ROB readers cited a doctor and staff...
Asked about the most challenging aspect of the contact lens area of their practice, 54 percent of ROB readers cited ensuring patient...
Presence of parent in exam room A staff (including doctor) that genuinely enjoys and is highly competent at serving children patients A...
Asked what is most important when searching for new office space, 89 percent of readers say it’s simple–“location, location, location.” Five percent...
1. Getting spectacle-only patients to try contact lenses 2. Convincing patients to try new modalities 3. Encouraging compliance in wearing and lens...
Asked about the most common cause of optometric partner and associate relationship-enders, 76 percent of ROB readers cited interpersonal difficulties while 6...
Location, location, location Minimal amount of needed renovation Ability for expansive optical shop and reception area Ability for multiple additional exam rooms
Asked where they learn their most valuable skills as an OD, 68 percent of ROB readers cited on-the-job learning via daily interaction...
What breaks up a partner or associate relationship? 1. Interpersonal issues with other associates or partners 2. Patients don’t like them 3....
Asked which part of their office posed the greatest housekeeping challenge, 47 percent of ROB readers cited a reception area with scattered...