Patient Experience
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3How to Set Expectations with Patients to Make Successful Outcomes Likelier
By Jennifer L. Stewart, OD Oct. 21, 2020 When you create treatment plans, or plans for improvement, your patients have to know...
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56 Steps to a Patient Experience Turnaround
By Justin L. Manning, OD, MPH, FAAO Oct. 21, 2020 Turning around your patient experience doesn’t need to wait for the ideal...
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2244 Common Pandemic Exam Room Questions–& How I’m Responding
Addressing patients' new pressing concerns with practice-building responses.
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2.3KPrescribing Change: 7 Ways to Enact Positive Change in Patients
How to guide your patients to habits that will benefit their eyes and life.
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1.9KHow I Am Creating a Presbyopia-Focused Practice
How one doctor is focusing on presbyopia care as a key to practice growth.
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1.8KCOVID-19 & Beyond: Our Key Messages to Patients
Communication touch-points for both now and after the pandemic.
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5.4KThe Sterilization Technology My Practice Has Added
A system to easily--and dependably--sanitize your office.
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2.6K3 Steps to Combat Online Refractions
Educating patients about the value you provide.
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3.0KPreventing Patient-Flow Bottlenecks & Other New Priorities
Tips for keeping a smooth-running post-pandemic office.
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624Marketing During a Pandemic: The Instagram Posts & Strategy That is Generating Patients
Examples of how to market your practice during an ongoing crisis.
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6.4K6 Low-Cost Design Tips to Make Your Office Distinctive
Improve your office while sticking to your budget.
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931How to Diagnose the Patient, Not Their Wallet
A better approach to take to improve care and grow your practice.
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1.7K4 Ways We Encourage Appointment Bookings
Actions to take to get patients back into your office.
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4.6K3 Steps to Guide Your Conversation with Presbyopic Patients
Tips to enhance conversations with patients about presbyopia.
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1.4K3 Ways to Exceed Patient Expectations During a Pandemic
How you can continue to wow patients during a turbulent time.
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2.3KBack-to-School Marketing: Reaching Out to Families, Even In a Year Like This
How to remind parents to continue to stay on top of their children's eyecare.
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2.3KHeuristics: The Problem-Solving Model that Will Help You Better Understand Your Patients
An approach to better understanding--and fulfilling--your patients' needs.
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1.5KThe 3 Things You Can Do to Be the Doctor Patients Need in a Pandemic
Giving patients what they most need in the moment we're in.
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1.3KOur Office Space Expansion & How It Is Aiding Us During a Pandemic
An enhanced office space that's good for business--and social distancing.
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2.6KStrategic Recall: How We Are Prioritizing Who We See First to Rebuild Revenues
How your recall strategy can help your practice recover.
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1.9KHow to Have Emotionally Intelligent Payment Conversations with Patients
Sponsored Content By Patty Casebolt Chief Quality Officer Medical Eye Center June 24, 2020 When you prescribe eyewear to improve your patients’...
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3.1K10 Ideas for Using Live-Streaming Video to Market Your Practice
Help jump-starting marketing via live-streaming video.
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2.6KHow Well Is Your New Exam-Room Experience Working for Patients?
Creating a safe & comfortable exam-room experience.
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2.5KOur New Patient Experience & Optical Shopping Process
By Michael Kling, OD June 3, 2020 As we reopen our practices, our patients’ experience has changed, including their time in our...
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1.5KEmotions Behind the Mask: Using Eyes & Body Language to Gauge Patient Reactions
What the eyes & body tell us about patient emotions.
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2.8KTelemedicine in Optometry: Reality Check on Its Limitations
Points of caution to consider before jumping into telemedicine.
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2.7KHow We Will Market Our Reopening & Spur Post-Pandemic Sales
By Ian G. Whipple, OD May 13, 2020 With practices slowly reopening across many parts of the country, it is now time...
