Patient Experience
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280Did COVID Silence Your Word-of-Mouth Marketing? 6 Ways to Rejoin the Conversation.
How to get talking about your practice again and spurring visits.
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825 Exam Room Conversations That Move You From 1 Patient to the Whole Family
By Jessica Goldman, OD April 14, 2021 When a patient comes in for an exam, you have the opportunity to provide the...
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743The 4 Most Powerful Ways I Prescribe from the Chair & Contribute to an 82% Eyewear Capture Rate
Prescribing from the chair to increase patient satisfaction & eyewear capture rate.
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1.2K3 Promotional Offers that Resulted in Higher Practice Revenues
Using special offers to help patients & generate greater revenues.
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1.2KWhat It Takes to Be a “White Glove” Practice
Creating concierge-level service that differentiates a practice.
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2.0K4 Transformational Principles that Built a Practice with an 80% Patient Return Rate
Using lessons from outside of optometry to provide better care & spur practice growth.
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1.5K3 Ways I Am Marketing to Bring New Families Into Our Practice
Ideas for attracting families with children to your practice.
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1.7KThe Low-Cost Office Transformation Helping Us See 40+ More Patients Per Week
The huge difference a simple renovation can make.
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1.6K5 Ways to Create Online Marketing that Brings Millennials Into Your Practice
Secrets to marketing digitally to Millennials to build your practice.
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487Why it’s the Most Wonderful Time of the Year…For a Christmas Marketing Campaign
Making the holiday season a time to reach out to your community.
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1.8KPreserving the Patient Experience During COVID: Top Points to Remember & Act On
Keys to ensuring an efficient, pleasant patient visit--despite a raging pandemic.
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361Prescribing Change: 3 Essential Parts of Getting Patients to Follow Treatment Plans
Getting patients to follow treatment plans to improve care & increase profitability.
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2.6KMy 3 Most Powerful Practice Improvements
Changes that provide a better patient experience while generating revenues.
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1.9KEmotions Behind the Mask: Using Eyes & Body Language to Gauge Patient Reactions
What the eyes & body tell us about patient emotions.
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10 Ways We Manage Patient Flow in Our Office
Improve your patient experience by lessening the wait.
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8.5KTelemedicine: 7 Steps to Implement It in Your Practice
Key steps to making tele-optometry work.
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6.8KThe Sterilization Technology My Practice Has Added
A system to easily--and dependably--sanitize your office.
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9756 Great Ways to Tackle No-Shows
How to reduce no-shows for appointments, including what works & what doesn't.
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7.1K4 Upgrades We Made Sure Our New Office Space Included
A practice owner shows how he created a new, exciting office space.
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13.1K3 Office Improvements with Low Cost & High Impact
Make your office experience worth returning to.
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2.4K6 Steps to a Patient Experience Turnaround
Setting goals to improve patients' time in your office.
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551How to Set Expectations with Patients to Make Successful Outcomes Likelier
Conversations that make satisfied patients much more likely.
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1.4K4 Common Pandemic Exam Room Questions–& How I’m Responding
Addressing patients' new pressing concerns with practice-building responses.
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2.7KHow I Am Creating a Presbyopia-Focused Practice
How one doctor is focusing on presbyopia care as a key to practice growth.
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3.2KCOVID-19 & Beyond: Our Key Messages to Patients
Communication touch-points for both now and after the pandemic.
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3.0K3 Steps to Combat Online Refractions
Educating patients about the value you provide.
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4.6KPreventing Patient-Flow Bottlenecks & Other New Priorities
Tips for keeping a smooth-running post-pandemic office.
