Patient Experience
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1.8KThe Subtle Ways ODs Sell Their Practices to Patients–and How to Do Better
Ensuring you're sending the right message to patients.
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4.2KTurning Prescription Checks & Bad Reviews Into Practice Gold
Turning around negative patient experiences.
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321How Consumers Do Additional Research on Treatments, Products & Providers
Sponsored Content >>Click HERE, or the image above, to download “How Consumers Do Additional Research on Treatments, Products & Providers>> Patients, who...
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2.4K3 Exam-Room Conversations that Will Help Build Your Practice
Helpful conversation starters to provide better care.
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3703 Steps to Combat Online Refractions
Educating patients about the value you provide.
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2.6KSend a Thank You Letter to Patients–and Generate Referrals
The huge impact a small gesture can make.
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1.4KWhat My Practice Has Learned About Optimizing FSA/HSA Spending
Tips for maximizing FSA/HSA spending.
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9842020: Readying Your Practice’s Web Site & Social Media for the New Year
Taking a strategic approach to spurring growth in 2020.
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869How Consumers Research Providers
Sponsored Content >>Click HERE or the image above to download “How Consumers Research Providers”>> Patients, who also are consumers who make buying...
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1.2K3 Points to Remember When Building Pediatric Care
Pointers to improving care for young patients.
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1.2KHow Consumers Research Optical Products & Treatment Options
Sponsored Content >>Click HERE or the image above to download “How Consumers Research Optical...
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1.6K6 Key Ways to Market Your Practice to Families with Children
Tips for bringing more children into your practice.
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4713 Optical Inventory Selection Mistakes & How to Fix Them
Pitfalls to avoid--and correct--in frame inventory management.
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901Why ODs Should Prescribe Exercise & Green Space to Patients–and Promote Total Well-Being
The many reasons to talk fitness with patients.
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2.4K3 Steps to Guide Your Conversation with Presbyopic Patients
Tips to enhance conversations with patients about presbyopia.
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4.6K4 Ideas for Back-to-School Marketing
Marketing to prime back-to-school sales.
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5 Resources to Market Your Practice–for Little or No Cost
Here are resources to let more patients know about your practice.
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3.2K7 Steps to Systematic Patient Education & Optical Hand-Off
The difference the right optical hand-off can make.
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3.9KTips to Optimize Your Bricks-and-Mortar Advantage Over Online Retail
Maximizing the advantages of your in-person optical shop.
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1.5KWhy I Rebranded & Changed Practice Name–and Everything I Needed To Do As a Result
The story behind one practice's successful rebranding.
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3.6K3 Questions to Ask Patients to Enhance Care & Optical Sales
Questions to illuminate how best to serve your patients.
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1.7KSecrets of a Pediatric Eyecare Practice: What Your Office Needs to Be Kid-Friendly
Improving the patient experience for families.
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2.4KIf You’re Explaining, You’re Losing…But Keep Explaining
Educating patients about the value of your services.
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5.2K3 Difficult Children’s Eyewear Dispensing Scenarios & What to Do
Problem-solving challenging pediatric exams.
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1.8KWhat Yearly Road Trips to Visit Other Practices Have Taught Me
The lessons to be learned from your colleagues' practices.
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2.1K3 Marketing Investments That Delivered ROI for My Practice
The most profitable ways to market your practice.
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2.1KHow My Practice Nurtures a Culture of Patient Satisfaction & Profitability
By Aaron Neufeld, OD, FAAO May 22, 2019 Your practice culture perfects, or ruins, the patient experience. Culture refers to the way...
