Patient Experience
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237The Office Renovation Building Toward 20-25% Growth in Patient Visits By End of 2024
By Barbara Dune, OD May 31, 2023 When you expand office space, you can provide better care to patients with more instrumentation...
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945The Office Lawn Billboards that Got Our Phones Ringing Off the Hook with New Appointments
A novel approach to marketing using your practice's front lawn.
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972The Marketing Helping to Power 2 OD Practice with $4 Million+ Annual Revenues
Creative approaches to marketing that delivers results.
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493How I Use Emotional Intelligence to Create a Practice with 90% Patient Retention Rate
By Maria Sampalis, OD May 31, 2023 The patient who arrives upset, the patient who is upset after having to wait longer...
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1.2KHow I Found the Perfect Practice Setting for Connecting to My Community
A practice setting that makes connecting to your community easy.
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2.6K6 Examples of How My Practice Markets Myopia Management
Marketing myopia management to spur practice & profitability growth.
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2.6KThe Pricing Strategy Lowering Our COGS by Almost 10% While We Maintain a $564 Revenue-per-Exam
Creating pricing that works for both patients & practice profitability.
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87810 Things to Build Both Credibility with Patients & Long-Term Practice Profitability
Building patient relationships that prime your practice for growth.
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850The New Office Space that Will Enable Us to See 2-3 Additional Patients Per Day
Transforming a new space to expand your practice.
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1.2K6 Steps to Walk Parents Through Myopia Management Decision
What parents need to know about Ortho-K vs. other myopia management.
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1.1KOffice Space Transformation of Second Location Delivering Almost Immediate ROI
Transforming a second location to align with a greater vision.
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3.5KThe Best Way to Break 3 Kinds of Bad News to Patients
The best way to inform patients of potentially upsetting news.
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3.7KHow I Created a Practice with 90% Patient Retention Rate
Building bonds that create an abundance of returning patients.
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6.5K4 Recall E-Mail Messages Proven to Work
Recall messages that bring patients back for care & product purchases.
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647Do these 6 Things to Deliver Care to Children that Brings Families Back to Your Practice
Creating office experiences that make families want to return.
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1.6K4 Ways to Be More Emotionally Intelligent & Get More Returning Patients & Referrals
Approaching patient interactions with greater emotional intelligence.
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3.5K3 Ways to Take Customer Service in Eyecare to the Next Level
3 ODs share how they are exceeding patients' expectations.
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2.6KMarketing Aesthetic Optometry Services that Generated $14,000 in Just 1 Quarter
By ROB Editors When you launch services that many patients have never received before at an eye doctor’s office, like aesthetic optometry,...
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898How I Help Patients by Educating Them & Generate $55K Annually in the Process
Delivering patient education that improves both care & profitability.
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1.4KHave These 3 Conversations with Parents to Grow Your Practice
Conversations with parents that can change a practice's growth trajectory.
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2.3K6 Actions We Take to Maintain a 75-80% Patient Return Rate
Actions to take to keep patients coming back for more.
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717The Actions We Took to Ensure Consistency in Our Patients’ Care & Experience
Creating a consistently better experience for patients.
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3.4K2 Office Upgrades that Boosted Optical Sales 15% & Increased New Appointments
Office environment changes that spur optical sales & new appointments.
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2.4K5 Examples of How I Market Aesthetic Optometry Services that Generated $14,000 Product Sales in Q1
Effective ways to market your aesthetic optometry services.
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3.4K3 Ways I’m Creating a 21st Century Office & Projecting to Generate $100,000+ in the Process
Changes that modernize & greatly improve a practice.
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2.8KThe Addition to Our Office that Made Our Workplace Less Stressful & More Fun for Patients
Making your office a happier place for patients & staff.
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2.6KHow Do You Transition to Patient-Centered Care? Here’s How One OD Is Doing It.
Using a healthcare registry to deliver patient-centered care.
