By Kim Castleberry, OD
Jan. 15, 2020
In 1983, I founded Plano Eye Associates. Today, we are a multi-million-dollar practice with four optometrists, a 7,000 sq. ft. building with a 2,000 sq. ft. optical store and 15 examination and treatment rooms with all the technology an eyecare provider could want.
Our practice mission is to restore sight by providing the highest quality medical, surgical and optical eyecare for our patients in a high-technology environment providing a unique patient experience. I like to refer to it as a no-which-is-better-one-or-two and no-forms-to-fill-out practice.
All I ever wanted in practice is an unfair advantage, and technology integration has provided just that. As an EHR pioneer, I began my paperless office journey in 1985. Over 30 years later, I can tell you the primary reason for my practice success has been technology integration. That being said, I believe there are four ways the right EHR software can give your practice an unfair advantage, too.
1. Fully cloud-based software, giving you 24/7 access
Having an EHR that is in the true cloud is important; It is the thing I love most about Uprise. A patient can call me when I’m in the middle of the Pacific Ocean on my sailboat off the coast of Newport Beach, and I can pull up their chart then and there, do a full drug check, and order a solution for my patient. The convenience of easy access to my software on-the-go makes a healthier work-life balance more achievable.
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2. Enhance your workflows with SmartTouch EHR
Uprise EHR was designed to reduce keystrokes, saving time to be focused on the patient. With SmartTouch EHR℠, severity-based problem selections document findings, assessment, treatment plan with special testing, orders and I&R automatically. Moreover, the CPT/ICD pairs are assigned to the correct insurance company and ready for billing and claims processing. I don’t even need a coding or billing specialist in my office. My staff doesn’t know anything about filling out a claim because they don’t have to; if you use Uprise as designed, you don’t need an insurance staff.
3. Simplify your inventory with integrated product catalogs
The surprise feature for me was how VisionWeb’s catalogs of lenses, frames and contacts allow easy lab ordering, lens pricing and inventory management. I’m looking forward to the contact-lens ordering platform coming to Uprise soon allowing patients and staff online automated contact-lens ordering 24/7.
4. Provide a unique patient experience with a robust patient portal
The Uprise patient portal is a one of a kind in this industry and is a convenient and secure way for your patients to manage their healthcare and interact with your practice. You can simply send information from the appointment to your patient’s portal including their prescriptions or patient education videos so they can easily view at home. Your patients can quickly send secure messages and request appointments through the portal as well.
Setting your practice up for success is much easier to do when you have the right technology lined up to get you to where you want to be. Learn more about how Uprise EHR and Practice Management Software can help you save time and be more efficient in the exam lane.