By ROB Editors
March 15, 2023
Training and managing staff is one of the most challenging parts of practice ownership. Here’s what three ODs told us about how they improved staff management to enhance their patients’ experience and care, and to boost profitability.
How to Lead a Practice to 4-7% Revenue Growth 10 Years Straight
By Raj Patel, OD, FAAO
Leading any business is a challenge, and when you throw in the need to provide a high level of patient care, a practice owner is up against a lot. Here are the leadership approaches that have helped my team and I achieve a practice that saw 4-7 percent revenue growth for 10 years in a row. >>READ MORE>>
Communication Training Resources that Changed My Practice
By Tara A. Kempfer, OD
Communication skills can make or break a practice. Your employees need to understand one another, and then communicate a unified message to patients. A practice with team members unable to effectively communicate will never have a staff that’s on the same page to achieve shared goals while providing a high level of care.
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Here are our communication challenges and the training resources that changed my practice for the better. >>READ MORE>>
How & Why a $3 Million+ Practice Trains All Employees with a Goal of Advancement
By Julie Helmus, OD
It’s hard to predict where a new hire will ultimately most excel in a practice. In my office, all employees start at the front desk so they are cross-trained and primed for advancement. The goal is to create employees who serve patients well, help us become more profitable and also advance in their careers.
Here is how we train employees to create a practice in which career advancement is the norm. >>READ MORE>>