By Mark Wright, OD, FCOVD,
and Carole Burns, OD, FCOVD
Nov. 30, 2022
Engagement for both team members and patients is essential in a successful practice. Employee engagement results in team members giving you their best. Gallup has studied 2.7 million workers across 100,000 teams over 75 years.i In the chart below are Gallup’s Q12 employee needs that make up their survey. The survey results relate directly to engagement.
There are three activities that we want you to do to make this information helpful to you in your practice.
As the owner of the practice, go through each item above and rate it on a scale from 1-10 where 1 is the worst score and 10 is the best from your perspective in your practice. For example, a score of 10 means we have this handled and don’t need any more work in this area.
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Give the above chart to each one of your team members. Have them anonymously rate each item from their perspective using the 1-10 scale defined above.
Prioritize each item based on Activity 1 and Activity 2 results. Which item is most important to address first, second, and so on.
After completing the three Activities, it is time to follow your priority list and fix each item needing fixing while at the same time engaging in conversations with your team members.
Each of the Q12 questions fits into one of four hierarchies in the following triangle. Knowing this makes it easier for managers and owners to have conversations about this exercise with team members.
If you want to know more about Gallup’s Q12 Survey, click HERE.
i. Gallup’s Q12 Employee Engagement Survey – Gallup