By Carole Burns, OD, FCOVD, and Mark Wright, OD, FCOVD
Patients say they want to be heard when they visit an eye doctor. According to a new study, Key Drivers of the Patient Experience, participants cited the following terms when asked to define a good experience with doctor-patient communications: "explaining results,” “questions answered,” “listens,” “unhurried” and “professionalism.” The study was conducted by focalCenter and Jobson Research.