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By Ally Stoeger, OD
Your patients appreciate your honesty, but set limits. Openness with patients should never undercut your practice brand or make your patients feel they are not valued.
By April Jasper, OD, FAAO
Asking the right questions of patients begins with a doctor who knows how to start the conversation--often the first step in providing stellar service.
By Brian Chou, OD, FAAO
show patients the added value of the products and services you provide.
By Amir Khoshnevis, OD
Establishing a meaningful doctor-patient relationship with patients shows them they can trust you and your practice.
By Mary E. Boname, OD, FAAO
Building relationships with patients in which the doctor knows more about each patient than just their medical history and latest test results is the path to optometric excellence.
By Gina Wesley, OD, MS, FAAO
Ensure a productive, beneficial patient visit that keeps traffic flowing in your office with the right pre-patient exam preparation.
E-mail makes it easy for patients to contact you, but their concerns can be neglected if your email backs up. Solution: Check it on the :15.
By Pamela Miller, OD, FAAO, JD
Angry patients sometimes initiate lawsuits. Lessen risk to your practice by responding appropriately when problems arise.
Take time to ask your patients about their eye health and vision needs—and be hands-on in working with your dispensary staff in delivering vision solutions. Be optically accessible.
Serving children in your practice is a vital and enjoyable part of the family practice—but protocols for interactions between doctor, staff and young patients must be defined and followed.
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