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By Ryan Wineinger, OD
Pre-testing occupies a major portion of a patient visit. Time is money. Schedule strategically to avoid long wait times.
By Laurie Sorrenson, OD, FAAO
Successful ODs usually take on a partner or associate, but partners aren’t for every doctor, and associates must also be chosen with extreme care. Here is a checklist for taking someone on—or not.
By Gina Wesley, OD, MS, FAAO
Compress your schedule to put you and your staff in “patient exam mode” for shorter, more profitable periods of time.
By Larry Golson, OD
In an initial hiring interview, ask candidates questions that reveal the kind of person you may be adding to your practice's team. Assess their social skills, temperament and ability to provide your patients with proper care.
By Mike Rothschild, OD
You can improve staff productivity by becoming aware of--and correcting--common staffing mistakes. Learn ways to maintain open lines of communication.
By Aly Stoeger, OD
The Disney Experience. The Nordstrom Experience. The Ritz Experience. The Starbucks Experience. Conventional wisdom is that these companies are successful because of their emphasis on training employees to be friendly and helpful.
By Brian Chou, OD, FAAO
Establish an internal staff communication system--spoken or electronic--to diminish appointment bottlenecks and staff misunderstandings and to keep patients moving.
Financial bonuses alone can be de-motivating over time. Instead, keep employees engaged in the practice by giving them the authority to be problem solvers.
By Trudy Charest
In an optometric practice, training often is overlooked and under-provided—but it is critical in maximizing job performance and practice profitability. Here is an action plan for training the new hire.
By Pamela Miller, OD, JD
By carefully choosing your words when placing recruitment advertising and conducting job interviews, you can find the best employees for your office and avoid legal perils.