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By Anne-Marie Lahr, OD
Remakes can sink you. But you can reduce your remake rate by learning to better listen to your patients --and by training staff to troubleshoot problems from unsatisfied patients when they try their new eyeglasses on.
Listen to Your Patient for Clues The art of refraction begins by the doctor listening to his or her patient closely. If you listen attentively, you will pick up clues as to how much of a drastic change--or whether any change at all--your patient will tolerate. For example, a patient is offering you a clue when she repeatedly asks you to...
